Several of our phones' departments have scheduled weekly and bi-weekly meetings, and we currently have to manually shut the queues down for those areas every time. Is there a way to configure it so we can schedule out when the phones need to be off for certain queues in advance rather than doing in on the spot each time? 

For example, if 2 queues have a weekly meeting every Wednesday at 9, can we set it up that they are shut off every Wednesday at 9 automatically?

#Configuration
#WorkforceManagement
#Routing

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Allison Kuennen
Workforce Management Manager
Athene
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Hi,

you can create an operating schedule or a schedule group and evaluate it on the architect inbound flow..

https://help.mypurecloud.com/articles/create-operating-schedule/
https://help.mypurecloud.com/articles/operating-schedule-groups/

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Ernest John Nuque
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Original Message:
Sent: 07-02-2024 08:58
From: Allison Kuennen
Subject: Shutting down queues for scheduled meetings

Several of our phones' departments have scheduled weekly and bi-weekly meetings, and we currently have to manually shut the queues down for those areas every time. Is there a way to configure it so we can schedule out when the phones need to be off for certain queues in advance rather than doing in on the spot each time? 

For example, if 2 queues have a weekly meeting every Wednesday at 9, can we set it up that they are shut off every Wednesday at 9 automatically?

#Configuration
#WorkforceManagement
#Routing

------------------------------
Allison Kuennen
Workforce Management Manager
Athene
------------------------------