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  • 1.  Single Sign On Integration with Okta for Genesys Cloud

    Posted 03-31-2022 16:09
    No replies, thread closed.
    Hello, I am running into an issue where I have all the details to setup the integration for okta, but the save button does not activate. What am I missing? Can someone assist?



    #Integrations

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    BHARAT RUDRAKSHALA
    ESRI
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  • 2.  RE: Single Sign On Integration with Okta for Genesys Cloud

    Posted 04-02-2022 12:37
    No replies, thread closed.
    Try removing the audience id and see if you can save.  It might also require a single word with no spaces.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Single Sign On Integration with Okta for Genesys Cloud

    Posted 04-03-2022 02:36
    No replies, thread closed.
    Hi,
    It will not work without "Audience (Entity ID)".
    You must get this parameter from OKTA.
    For more details about how & where to define it in the OKTA, please see:https://help.okta.com/en/prod/Content/Topics/Apps/Apps_App_Integration_Wizard_SAML.htm
    "
    • Audience URI (SP Entity ID): The intended audience of the SAML assertion. This is usually the Entity ID of your application.
    "
    Also, pay attention to the "organization-name" that is defined in the OKTA, You must use "Short Name" and not the "Company Name"




  • 4.  RE: Single Sign On Integration with Okta for Genesys Cloud

    Posted 04-05-2022 11:03
    No replies, thread closed.
    thanks all, I figured out what was going on I had to hit the plus sign at the top when I browse for a cert to actually add it to activate the save button. This is because the plus sign is looking for a backup cert in case there is one. problem solved!

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    BHARAT RUDRAKSHALA
    ESRI
    ------------------------------

    Original Message


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