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  • 1.  Single Sign-On Resource Centre Pages disappeared

    Posted 10-15-2025 09:17

    There used to be a page on the Resource Center that went through the config for Single Sign-On providers, such as Entra. I'm now getting a 404 error. Has it been removed deliberately? This was the link

    https://help.mypurecloud.com/articles/add-microsoft-entra-id-premium-single-sign-provider/


    #Uncategorized

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    David Hawken
    Professional Services Engineer
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  • 2.  RE: Single Sign-On Resource Centre Pages disappeared

    Posted 10-15-2025 15:27

    Hello David,

    Could this be what you are looking for? https://help.mypurecloud.com/articles/configure-microsoft-entra-id-for-genesys-cloud-scim-identity-management/



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    Morris Mbae
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    Original Message


  • 3.  RE: Single Sign-On Resource Centre Pages disappeared

    Posted 10-16-2025 04:35

    Hi Morris, this is for SCIM rather than Single Sign-On. Thanks though!



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    David Hawken
    Professional Services Engineer
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    Original Message


  • 4.  RE: Single Sign-On Resource Centre Pages disappeared

    Posted 10-15-2025 18:53

    Hi David,

    I noticed that last week as well. I thought it might be a documentation update.

    Since it wasn't available anymore, I ended up using the Microsoft documentation instead:

    https://learn.microsoft.com/en-us/entra/identity/saas-apps/purecloud-by-genesys-tutorial



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    Elisson Fernandes
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    Original Message


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