Yes there are and here is what you need to setup that: SIP Diagnostics - Genesys Cloud Resource Center (mypurecloud.com)
Once you have the permissions, you will get a SIP Ladder and PCAP for each call in the Details tab. You can turn on Media Diagnostics as well at the trunk level.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 06-20-2024 13:17
From: Karthi Muthukrishnan
Subject: SIP Ladder diagram and call trace
Are there tools available to do SIP trace, SIP ladder diagrams for BYOC Cloud setup?
#SIP/VolP
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Karthi Muthukrishnan
kmuthukrishnan1@metlife.com
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