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  • 1.  SIP Ladder diagram and call trace

    Posted 7 days ago

    Are there tools available to do SIP trace, SIP ladder diagrams for BYOC Cloud setup? 


    #SIP/VolP

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    Karthi Muthukrishnan
    kmuthukrishnan1@metlife.com
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  • 2.  RE: SIP Ladder diagram and call trace

    Posted 6 days ago

    Yes there are and here is what you need to setup that: SIP Diagnostics - Genesys Cloud Resource Center (mypurecloud.com)

    Once you have the permissions, you will get a SIP Ladder and PCAP for each call in the Details tab.  You can turn on Media Diagnostics as well at the trunk level. 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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