Samuel_Danby | 2023-03-07 21:10:33 UTC | #1
I would like to call Genesys Cloud (architect likely), and transfer the call OUT to my conversational platform using SIP refer.
This means I can then REFER back to Genesys, and drop the conversational AI platform as a call leg, and pass on REFER headers. The headers I can do already, as we utilise the UUI function.
The main guidance I require is how I set up the initial call from Genesys to the conversational platform.
tim.smith | 2023-03-07 22:18:39 UTC | #2
Enabling the release link transfer setting on the trunk and using the release link option on transfer should make it use a SIP REFER when initiating the transfer. Note that this requires you to be using a BYOC trunk that supports the REFER message. PureCloud Voice does not support this feature.
system | 2023-04-07 22:18:59 UTC | #3
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