agorostidi | 2019-09-02 16:01:47 UTC | #1
Is PureCloud SIPREC compatible ? I would like to have my own recorder, that uses the SIPREC protocol.
tim.smith | 2019-09-03 14:03:32 UTC | #2
PureCloud does not support SIPREC. You can request new features at https://purecloud.ideas.aha.io/ideas.
agorostidi | 2019-09-03 14:31:05 UTC | #3
As workaround... Does Purecloud allows me to put my own voice gateway in front?
If so, I can have a SIP TRUNK to my voice gateway, and then, setup my voice gateway to fork the call, passing to both, a SIP REC endpoint, and the Purecloud service.
It would be great also if I using the voip gateway I added, I can add some SIP Headers with the info of the call, so later on I can use that headers inside purecloud, to forward the call to specific agents.
tim.smith | 2019-09-03 14:44:05 UTC | #4
General PureCloud setup and configuration (i.e. configuring your voice hardware) is more appropriate for the PureCloud Community Forum or opening a case with PureCloud care.
system | 2019-10-04 14:44:07 UTC | #5
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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