Genesys Cloud - Main

Hi everyone,

Quick question, whenever a skill is added or deleted, is it recorded in audit viewer? 

Not added or removed for user/group, I mean added/deleted as a entity.

Hello Abdullah,

I know that the audit viewer can track when a skill is assigned or removed form a user, but I'm not 100% sure if we show the creation and deletion of skills in the Audit Viewer. If you need to know who deleted a skill and when, I would recommend reaching out to Product Support to investigate the logs on the backend.

------------------------------
Jason Kleitz
Online Community Manager/Moderator

Original Message:
Sent: 10-22-2025 16:08
From: Abdullah Aslam
Subject: Skill add/remove in Audit API

Hi everyone,

Quick question, whenever a skill is added or deleted, is it recorded in audit viewer? 

Not added or removed for user/group, I mean added/deleted as a entity.

#API/Integrations

------------------------------
Abdullah Aslam
Senior Software Delivery, Integration Specalist
------------------------------

Hi everyone,

Quick question, whenever a skill is added or deleted, is it recorded in audit viewer? 

Not added or removed for user/group, I mean added/deleted as a entity.

Hi @Abdullah Aslam,

You can retrive this using the API /api/v2/audits/query

Here is a sample body to use.

{
  "interval": "2025-08-21T03:00:00/2025-08-22T03:00:00",
  "serviceName": "Presence",
  "filters": [
    {
      "property": "EntityType",
      "value": "UserPresence"
    }
  ]
}

in the result, get the ID and then run this /api/v2/audits/query/{transactionId}/results (set expand user to get details about how changed it).


You should be able to get results like this:

{
  "id": "57e32c34-87e0-425d-8617-e8c120bf4a82",
  "pageSize": 2,
  "cursor": "ATgqEA/k3SYo1DjacP4dMF8qAJSeFD321jMD3xzFnX+lOo7zrQGEdb0AvdwblIlPrJHwz9yaGl9xuMbSYWlrcCV5swjros4zDw==",
  "entities": [
    {
      "id": "9b40133f-74aa-4c2b-8916-837af436a30c",
      "user": {},
      "client": {
        "id": ""
      },
      "remoteIp": [],
      "serviceName": "Presence",
      "level": "SYSTEM",
      "eventDate": "2025-08-21T03:07:25Z",
      "action": "Update",
      "entity": {
        "id": "0f7035b8-6596-45da-8300-320c4c3eb7c4",
        "name": "0f7035b8-6596-45da-8300-320c4c3eb7c4"
      },
      "entityType": "UserPresence",
      "status": "SUCCESS",
      "application": "",
      "initiatingAction": {},
      "transactionInitiator": false,
      "propertyChanges": [
        {
          "property": "PRESENCE",
          "oldValues": [
            "Available"
          ],
          "newValues": [
            "Offline"
          ]
        }
      ],
      "context": {},
      "entityChanges": []
    },
    {
      "id": "249bd26d-d3b9-48b0-88b9-6ee3954e2f66",
      "user": {},
      "client": {
        "id": ""
      },
      "remoteIp": [],
      "serviceName": "Presence",
      "level": "SYSTEM",
      "eventDate": "2025-08-21T10:53:29Z",
      "action": "Update",
      "entity": {
        "id": "19aa31d0-1e32-4f20-a0c3-37df1fc7451b",
        "name": "19aa31d0-1e32-4f20-a0c3-37df1fc7451b"
      },
      "entityType": "UserPresence",
      "status": "SUCCESS",
      "application": "",
      "initiatingAction": {},
      "transactionInitiator": false,
      "propertyChanges": [
        {
          "property": "PRESENCE",
          "oldValues": [
            "Offline"
          ],
          "newValues": [
            "Available"
          ]
        }
      ],
      "context": {},
      "entityChanges": []
    }
  ]
}

Hi everyone,

Quick question, whenever a skill is added or deleted, is it recorded in audit viewer? 

Not added or removed for user/group, I mean added/deleted as a entity.

Hi @Debora Lopes,

I think you are talking about something different. My requirement is to get a list of skills added/removed in my org, not assigned/removed to a user/group. 

Hi @Abdullah Aslam,

You can retrive this using the API /api/v2/audits/query

Here is a sample body to use.

{
  "interval": "2025-08-21T03:00:00/2025-08-22T03:00:00",
  "serviceName": "Presence",
  "filters": [
    {
      "property": "EntityType",
      "value": "UserPresence"
    }
  ]
}

in the result, get the ID and then run this /api/v2/audits/query/{transactionId}/results (set expand user to get details about how changed it).


You should be able to get results like this:

{
  "id": "57e32c34-87e0-425d-8617-e8c120bf4a82",
  "pageSize": 2,
  "cursor": "ATgqEA/k3SYo1DjacP4dMF8qAJSeFD321jMD3xzFnX+lOo7zrQGEdb0AvdwblIlPrJHwz9yaGl9xuMbSYWlrcCV5swjros4zDw==",
  "entities": [
    {
      "id": "9b40133f-74aa-4c2b-8916-837af436a30c",
      "user": {},
      "client": {
        "id": ""
      },
      "remoteIp": [],
      "serviceName": "Presence",
      "level": "SYSTEM",
      "eventDate": "2025-08-21T03:07:25Z",
      "action": "Update",
      "entity": {
        "id": "0f7035b8-6596-45da-8300-320c4c3eb7c4",
        "name": "0f7035b8-6596-45da-8300-320c4c3eb7c4"
      },
      "entityType": "UserPresence",
      "status": "SUCCESS",
      "application": "",
      "initiatingAction": {},
      "transactionInitiator": false,
      "propertyChanges": [
        {
          "property": "PRESENCE",
          "oldValues": [
            "Available"
          ],
          "newValues": [
            "Offline"
          ]
        }
      ],
      "context": {},
      "entityChanges": []
    },
    {
      "id": "249bd26d-d3b9-48b0-88b9-6ee3954e2f66",
      "user": {},
      "client": {
        "id": ""
      },
      "remoteIp": [],
      "serviceName": "Presence",
      "level": "SYSTEM",
      "eventDate": "2025-08-21T10:53:29Z",
      "action": "Update",
      "entity": {
        "id": "19aa31d0-1e32-4f20-a0c3-37df1fc7451b",
        "name": "19aa31d0-1e32-4f20-a0c3-37df1fc7451b"
      },
      "entityType": "UserPresence",
      "status": "SUCCESS",
      "application": "",
      "initiatingAction": {},
      "transactionInitiator": false,
      "propertyChanges": [
        {
          "property": "PRESENCE",
          "oldValues": [
            "Offline"
          ],
          "newValues": [
            "Available"
          ]
        }
      ],
      "context": {},
      "entityChanges": []
    }
  ]
}

Hi everyone,

Quick question, whenever a skill is added or deleted, is it recorded in audit viewer? 

Not added or removed for user/group, I mean added/deleted as a entity.

Hi @Debora Lopes,

I think you are talking about something different. My requirement is to get a list of skills added/removed in my org, not assigned/removed to a user/group. 

Hi @Abdullah Aslam,

You can retrive this using the API /api/v2/audits/query

Here is a sample body to use.

{
  "interval": "2025-08-21T03:00:00/2025-08-22T03:00:00",
  "serviceName": "Presence",
  "filters": [
    {
      "property": "EntityType",
      "value": "UserPresence"
    }
  ]
}

in the result, get the ID and then run this /api/v2/audits/query/{transactionId}/results (set expand user to get details about how changed it).


You should be able to get results like this:

{
  "id": "57e32c34-87e0-425d-8617-e8c120bf4a82",
  "pageSize": 2,
  "cursor": "ATgqEA/k3SYo1DjacP4dMF8qAJSeFD321jMD3xzFnX+lOo7zrQGEdb0AvdwblIlPrJHwz9yaGl9xuMbSYWlrcCV5swjros4zDw==",
  "entities": [
    {
      "id": "9b40133f-74aa-4c2b-8916-837af436a30c",
      "user": {},
      "client": {
        "id": ""
      },
      "remoteIp": [],
      "serviceName": "Presence",
      "level": "SYSTEM",
      "eventDate": "2025-08-21T03:07:25Z",
      "action": "Update",
      "entity": {
        "id": "0f7035b8-6596-45da-8300-320c4c3eb7c4",
        "name": "0f7035b8-6596-45da-8300-320c4c3eb7c4"
      },
      "entityType": "UserPresence",
      "status": "SUCCESS",
      "application": "",
      "initiatingAction": {},
      "transactionInitiator": false,
      "propertyChanges": [
        {
          "property": "PRESENCE",
          "oldValues": [
            "Available"
          ],
          "newValues": [
            "Offline"
          ]
        }
      ],
      "context": {},
      "entityChanges": []
    },
    {
      "id": "249bd26d-d3b9-48b0-88b9-6ee3954e2f66",
      "user": {},
      "client": {
        "id": ""
      },
      "remoteIp": [],
      "serviceName": "Presence",
      "level": "SYSTEM",
      "eventDate": "2025-08-21T10:53:29Z",
      "action": "Update",
      "entity": {
        "id": "19aa31d0-1e32-4f20-a0c3-37df1fc7451b",
        "name": "19aa31d0-1e32-4f20-a0c3-37df1fc7451b"
      },
      "entityType": "UserPresence",
      "status": "SUCCESS",
      "application": "",
      "initiatingAction": {},
      "transactionInitiator": false,
      "propertyChanges": [
        {
          "property": "PRESENCE",
          "oldValues": [
            "Offline"
          ],
          "newValues": [
            "Available"
          ]
        }
      ],
      "context": {},
      "entityChanges": []
    }
  ]
}

Hi everyone,

Quick question, whenever a skill is added or deleted, is it recorded in audit viewer? 

Not added or removed for user/group, I mean added/deleted as a entity.