Legacy Dev Forum Posts

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Skill based Dialling - How to add multiple skills under skill set?

  • 1.  Skill based Dialling - How to add multiple skills under skill set?

    Posted 06-05-2025 19:26

    usuresh | 2024-09-20 12:54:32 UTC | #1

    Hi, From the resource center, it is mentioned that - "You can have up to 52 different skill values per skill set, such as Auto, Home, and Life". How to add multiple skill values under each skill set ?

    https://help.mypurecloud.com/articles/skills-based-dialing/#:~:text=You%20can%20have%20up%20to%2052%20different%20skill%20values%20per%20skill%20set%2C%20such%20as%20Auto%2C%20Home%2C%20and%20Life.

    I tried using "+" and "," between the skill values, it didn't work. Could you pls help ?

    Thanks..!!

    system | 2024-10-21 12:54:54 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 29449



Related Content