Hi Sajid
Skill Groups are a different type of group object altogether to "static" groups and are managed by a different set of APIs. So you won't see any skill expression groups in your views, and likewise you can't add roles to skill groups.
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Vaun McCarthy
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Original Message:
Sent: 12-17-2023 19:14
From: Sajid Siddique
Subject: Skill Expression Group (Dynamic Group) not listed in Agent Performance
Good morning !!.
I have created Skill Expression Group, based on skill levels. However in the Performance->Agent Performance the filter doesn't list the Skill Expression groups created (it does show the static groups).
Please advise is there a limitation for reporting , if the group is Skill Expression Group. (any link ?)
regards
Sajid
#Reporting/Analytics
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Sajid Siddique
NTT Australia Pty Ltd.
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