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Skill rating / level of 0 exclude from receiving interactions

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  • 1.  Skill rating / level of 0 exclude from receiving interactions

    Posted 06-08-2022 20:39
    No replies, thread closed.
    Hi All,

    we need to be able to stop Agents with a skill rating of 0 from receiving interactions. Can anyone point in the right direction.

    PS - Removing the skill from the Agent is not a solution at this time.

    Kind Regards.

    Francis.
    #ArchitectureandDesign

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    Francis Hoang
    TeleApps Services Pty Ltd
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