Deivid.Araujo | 2023-04-06 12:15:29 UTC | #1
Is there a way to make a skill rotation based on the agent schedule?
For example:
Today, Agent 1 have Skill1, Skill2 Tomorrow, Agent 1 have Skill3, Skill4
Best regards
tim.smith | 2023-04-25 18:45:03 UTC | #2
You could build automation using the APIs to update the configuration of users on a timed basis. That doesn't exist out of the box.
system | 2023-05-11 20:51:33 UTC | #3
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