hillierp | 2018-08-15 13:10:54 UTC | #1
Hi PureCloud Team,
Is there a way to skin (style) the embedded framework softphone UI (buttons, watermark, etc), as well as add new buttons? I can build a UI around the framework, but this does not have the look I desire.
Awesome product!
Thanks, Peter
Richard.Schott | 2018-08-15 20:22:11 UTC | #2
Peter,
No. The limit of UI customization for the embeddable framework are the hex values for primary colors and text color within the configuration node in the framework.js file. The embeddable framework is intended to be more of a managed package, taking ownership of a large section of the agent experience and allowing developers to focus on the integration points to their web applications instead of the more rote aspects of creating a client for their integration. If you are looking to take more ownership of the UX, then you're going to want to look at the platform javascript SDK. That's sort of the trade-off that comes with using the embeddable framework at this time.
Thanks, Richard Schott
system | 2018-09-15 20:22:12 UTC | #3
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