It is a credit for the month if the SLA for that month is below four 9's. Be sure whenever you have ANY issues, open a ticket with Genesys so they have it on file that you were affected by the outage.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 05-20-2024 12:29
From: Giancarlo Sassi
Subject: SLA Credits
Are SLA Credit by event (so if I have two downtime granting credit in a month I get twice the credit) or by month only ?
#Unsure/Other
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Giancarlo Sassi
Genesys - Employees
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