Ahhh, sorry, I misunderstood the problem.
Yes, it looks like a permissions issue. For some reason it thinks the user is trying to change the template, which they don't have permission to do.
That being said, I have often seen Genesys Cloud report an error on saving, but then discover that the remainder of the update did save. I would verify that the change in call list is not saving (and that the system isn't just reporting the bits it couldn't do, which you didn't want it to do anyway!)
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Paul Simpson
Eventus Solutions Group
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Original Message:
Sent: 05-11-2023 09:57
From: Judy Heckbert
Subject: SMS Campaign
The Campaign is there. It works. Its when the user tries to change the call list. Its when he hits save. I can use his exact call list in the same campaign and when I click save it works.
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Judy Heckbert
NTT America, Inc
Original Message:
Sent: 05-11-2023 09:50
From: Paul Simpson
Subject: SMS Campaign
Judy,
Where / when are you seeing this message?
When you create a campaign, it either sends a message defined in a contact list column, or it sends a message based on a template (kinda like a mail merge) - not both.
Is it possible you have it set to use a contact list column, but that column is missing data for the import?
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Paul Simpson
Eventus Solutions Group
Original Message:
Sent: 05-10-2023 11:43
From: Judy Heckbert
Subject: SMS Campaign
Hi,
I have a user that is trying to upload a list to a campaign and when trying to save gets this message.
Only one of the messaging options should be set - contact list column or content template
I used the same file and was able to save without issue.
Is this a possible permission issue?
#Outbound
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Judy Heckbert
NTT America, Inc
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