Genesys Cloud - Main

Hello, 

I having trouble using SMS in Sales Force, even though the Interaction Utility component has configured and activated in Sales Force. any thoughts are appreciated. 

Thanks

BN

Just to confirm your interaction utility is configured something like this? 

Hello, 

I having trouble using SMS in Sales Force, even though the Interaction Utility component has configured and activated in Sales Force. any thoughts are appreciated. 

Thanks

BN

Thank you Steve,

Yes the interaction Utility has same configuration. and I even tried to test the SMS with a different browser but still getting same Error message "can be loaded" . I see that the Interaction Utility does not appear as a widget.

Regards

BN

Just to confirm your interaction utility is configured something like this? 

Hello, 

I having trouble using SMS in Sales Force, even though the Interaction Utility component has configured and activated in Sales Force. any thoughts are appreciated. 

Thanks

BN

Have you had a chance to look at this article - https://help.mypurecloud.com/articles/embedded-interaction-window-failed-to-load/

It sort of says the same thing that I asked, but wondering if anything in stands out aside from the Start Automatically checkbox in my screen shot above? Seems the Start Automatically checkbox is the only thing that applies, but if you have that checked then I'm not sure what it could it be. Possible permissions issue, or user profile in the App Settings.

Thank you Steve,

Yes the interaction Utility has same configuration. and I even tried to test the SMS with a different browser but still getting same Error message "can be loaded" . I see that the Interaction Utility does not appear as a widget.

Regards

BN

Just to confirm your interaction utility is configured something like this? 

Hello, 

I having trouble using SMS in Sales Force, even though the Interaction Utility component has configured and activated in Sales Force. any thoughts are appreciated. 

Thanks

BN