PureConnect

 View Only


Discussion Thread View
  • 1.  SMS Numbers

    Posted 24 days ago

    Hello,

    I have a question regarding SMS phone number configuration. Is it possible to configure an SMS phone number to also be callable? Specifically, if a customer receives an SMS from us, we would like them to be able to call that same number, and have the call routed to a queue for an agent to handle the interaction. Any insights or guidance on setting this up would be greatly appreciated.

    Thank you, 

    Rob 


    #ArchitectureandDesign
    #AskMeAnything(AMA)
    #Implementation
    #SystemAdministration
    #Telephony

    ------------------------------
    Rob Falkowski
    Life Line Screening of America, Ltd.
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources