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SMS Numbers

1. SMS Numbers

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Rob Falkowski

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Posted 24 days ago

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Hello,

I have a question regarding SMS phone number configuration. Is it possible to configure an SMS phone number to also be callable? Specifically, if a customer receives an SMS from us, we would like them to be able to call that same number, and have the call routed to a queue for an agent to handle the interaction. Any insights or guidance on setting this up would be greatly appreciated.

Thank you,

Rob

#ArchitectureandDesign
#AskMeAnything(AMA)
#Implementation
#SystemAdministration
#Telephony

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Rob Falkowski
Life Line Screening of America, Ltd.
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