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  • 1.  SMS opt-in or opt-out keywords for nonEnglish numbers

    Posted 03-26-2025 05:42
    No replies, thread closed.

    Hi all,

    in documentation I found the information about the keywords that works in SMS communication SMS opt-in or opt-out keywords - Genesys Cloud Resource Center

    All the keywords are in English - my question is - are those keywords work only for US numbers or nonEnglish countries as well?

    Thanks


    #DigitalChannels

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    Vitalii Hetman
    Genesys Professional Services Engineer
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  • 2.  RE: SMS opt-in or opt-out keywords for nonEnglish numbers
    Best Answer

    Posted 03-26-2025 07:23
    No replies, thread closed.

    Hello Vitalli,

    At this time I believe that only English language is supported, but this idea: Ability to edit/customise to SMS opt-out messaging and keywords would allow customization of opt-out wordings.  I would vote on the idea and add your use case.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: SMS opt-in or opt-out keywords for nonEnglish numbers

    Posted 03-26-2025 08:56
    No replies, thread closed.

    Great, thank you Sam!



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    Vitalii Hetman
    Genesys Professional Services Engineer
    ------------------------------

    Original Message


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