Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

yes your settings look identical to mine, but still fail.

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

Hi @Harpal Dhillon

Any progress with your SMTP OAuth2 configuration?

Customer Care didn't provide any guidance or documents, rather they were directing us to go to Microsoft. After numerous attempts, we were able to finally get this Integration to work :-) 

yes your settings look identical to mine, but still fail.

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

We've got the same issue where genesys support keep referring us to Microsoft. Could you share how you got it working please?

Hi @Harpal Dhillon

Any progress with your SMTP OAuth2 configuration?

Customer Care didn't provide any guidance or documents, rather they were directing us to go to Microsoft. After numerous attempts, we were able to finally get this Integration to work :-) 

yes your settings look identical to mine, but still fail.

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

Hi @Harpal Dhillon ,

These are the settings we use for our SMTP OAuth2 Integration to work. 

1. Create a new application in Azure AD. I strongly recommend starting from scratch instead of modifying the existing application.
2. After registering the application take the values for * Application (client) ID, and * Directory (tenant) ID as you will use them later on in Genesys 
3. Continue with the application registration and when you get to the step: Application permissions, configure the permissions as per the screenshot below.

NOTEs about User: The user should have Microsoft 365 Standard license and MUST have "Authenticated SMTP" enabled (please note, this is disabled by default). 

Genesys configuration settings (redacted) are shared in one of the previous posts. Can you please give it a try?  

We've got the same issue where genesys support keep referring us to Microsoft. Could you share how you got it working please?

Hi @Harpal Dhillon

Any progress with your SMTP OAuth2 configuration?

Customer Care didn't provide any guidance or documents, rather they were directing us to go to Microsoft. After numerous attempts, we were able to finally get this Integration to work :-) 

yes your settings look identical to mine, but still fail.

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

amazing its now working for us too!

i did have an additional hurdle of conditional access policy to bypass but outbound emails are now successful.

one strange this is we still have a warning error under integrations -> the custom smtp integration but its working fine. I guess this can be ignored.

thanks so much for your assistance @Tatjana Knezevic 

Hi @Harpal Dhillon ,

These are the settings we use for our SMTP OAuth2 Integration to work. 

1. Create a new application in Azure AD. I strongly recommend starting from scratch instead of modifying the existing application.
2. After registering the application take the values for * Application (client) ID, and * Directory (tenant) ID as you will use them later on in Genesys 
3. Continue with the application registration and when you get to the step: Application permissions, configure the permissions as per the screenshot below.

NOTEs about User: The user should have Microsoft 365 Standard license and MUST have "Authenticated SMTP" enabled (please note, this is disabled by default). 

Genesys configuration settings (redacted) are shared in one of the previous posts. Can you please give it a try?  

We've got the same issue where genesys support keep referring us to Microsoft. Could you share how you got it working please?

Hi @Harpal Dhillon

Any progress with your SMTP OAuth2 configuration?

Customer Care didn't provide any guidance or documents, rather they were directing us to go to Microsoft. After numerous attempts, we were able to finally get this Integration to work :-) 

yes your settings look identical to mine, but still fail.

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

Hi @Harpal Dhillon ,

These are the settings we use for our SMTP OAuth2 Integration to work. 

1. Create a new application in Azure AD. I strongly recommend starting from scratch instead of modifying the existing application.
2. After registering the application take the values for * Application (client) ID, and * Directory (tenant) ID as you will use them later on in Genesys 
3. Continue with the application registration and when you get to the step: Application permissions, configure the permissions as per the screenshot below.

NOTEs about User: The user should have Microsoft 365 Standard license and MUST have "Authenticated SMTP" enabled (please note, this is disabled by default). 

Genesys configuration settings (redacted) are shared in one of the previous posts. Can you please give it a try?  

We've got the same issue where genesys support keep referring us to Microsoft. Could you share how you got it working please?

Hi @Harpal Dhillon

Any progress with your SMTP OAuth2 configuration?

Customer Care didn't provide any guidance or documents, rather they were directing us to go to Microsoft. After numerous attempts, we were able to finally get this Integration to work :-) 

yes your settings look identical to mine, but still fail.

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

Hi @Harpal Dhillon ,

These are the settings we use for our SMTP OAuth2 Integration to work. 

1. Create a new application in Azure AD. I strongly recommend starting from scratch instead of modifying the existing application.
2. After registering the application take the values for * Application (client) ID, and * Directory (tenant) ID as you will use them later on in Genesys 
3. Continue with the application registration and when you get to the step: Application permissions, configure the permissions as per the screenshot below.

NOTEs about User: The user should have Microsoft 365 Standard license and MUST have "Authenticated SMTP" enabled (please note, this is disabled by default). 

Genesys configuration settings (redacted) are shared in one of the previous posts. Can you please give it a try?  

We've got the same issue where genesys support keep referring us to Microsoft. Could you share how you got it working please?

Hi @Harpal Dhillon

Any progress with your SMTP OAuth2 configuration?

Customer Care didn't provide any guidance or documents, rather they were directing us to go to Microsoft. After numerous attempts, we were able to finally get this Integration to work :-) 

yes your settings look identical to mine, but still fail.

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

I tried the configuration above 

When activating the integration withing Genesys , am getting the following error 

No SMTP Server configured for this integration.

Please advise what could be a problem 

Hi @Harpal Dhillon ,

These are the settings we use for our SMTP OAuth2 Integration to work. 

1. Create a new application in Azure AD. I strongly recommend starting from scratch instead of modifying the existing application.
2. After registering the application take the values for * Application (client) ID, and * Directory (tenant) ID as you will use them later on in Genesys 
3. Continue with the application registration and when you get to the step: Application permissions, configure the permissions as per the screenshot below.

NOTEs about User: The user should have Microsoft 365 Standard license and MUST have "Authenticated SMTP" enabled (please note, this is disabled by default). 

Genesys configuration settings (redacted) are shared in one of the previous posts. Can you please give it a try?  

We've got the same issue where genesys support keep referring us to Microsoft. Could you share how you got it working please?

Hi @Harpal Dhillon

Any progress with your SMTP OAuth2 configuration?

Customer Care didn't provide any guidance or documents, rather they were directing us to go to Microsoft. After numerous attempts, we were able to finally get this Integration to work :-) 

yes your settings look identical to mine, but still fail.

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

Hi @Harpal Dhillon ,

These are the settings we use for our SMTP OAuth2 Integration to work. 

1. Create a new application in Azure AD. I strongly recommend starting from scratch instead of modifying the existing application.
2. After registering the application take the values for * Application (client) ID, and * Directory (tenant) ID as you will use them later on in Genesys 
3. Continue with the application registration and when you get to the step: Application permissions, configure the permissions as per the screenshot below.

NOTEs about User: The user should have Microsoft 365 Standard license and MUST have "Authenticated SMTP" enabled (please note, this is disabled by default). 

Genesys configuration settings (redacted) are shared in one of the previous posts. Can you please give it a try?  

We've got the same issue where genesys support keep referring us to Microsoft. Could you share how you got it working please?

Hi @Harpal Dhillon

Any progress with your SMTP OAuth2 configuration?

Customer Care didn't provide any guidance or documents, rather they were directing us to go to Microsoft. After numerous attempts, we were able to finally get this Integration to work :-) 

yes your settings look identical to mine, but still fail.

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

@Tatjana Knezevic I was hoping you might be able to point me in the right direction. I have followed your steps above along with these settings but I'm getting an "invalid_grant" error in Genesys Cloud when I try to activate the smtp integration with OAuth 2 enabled.

Settings:

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

Hi @Harpal Dhillon ,

These are the settings we use for our SMTP OAuth2 Integration to work. 

1. Create a new application in Azure AD. I strongly recommend starting from scratch instead of modifying the existing application.
2. After registering the application take the values for * Application (client) ID, and * Directory (tenant) ID as you will use them later on in Genesys 
3. Continue with the application registration and when you get to the step: Application permissions, configure the permissions as per the screenshot below.

NOTEs about User: The user should have Microsoft 365 Standard license and MUST have "Authenticated SMTP" enabled (please note, this is disabled by default). 

Genesys configuration settings (redacted) are shared in one of the previous posts. Can you please give it a try?  

We've got the same issue where genesys support keep referring us to Microsoft. Could you share how you got it working please?

Hi @Harpal Dhillon

Any progress with your SMTP OAuth2 configuration?

Customer Care didn't provide any guidance or documents, rather they were directing us to go to Microsoft. After numerous attempts, we were able to finally get this Integration to work :-) 

yes your settings look identical to mine, but still fail.

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

can you pls tell me what user name and password we are talking here and from where we get these detail ?

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

Hi Halesha,

The username and password will be of that mailbox sitting in exchange online which you use to send outbound email from your domain.

can you pls tell me what user name and password we are talking here and from where we get these detail ?

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

Thanks Harpal. what if we have multiple mail box ? do you have happen have any guide that inform us what they need to from azure side ?

Regards

halesha sn

Hi Halesha,

The username and password will be of that mailbox sitting in exchange online which you use to send outbound email from your domain.

can you pls tell me what user name and password we are talking here and from where we get these detail ?

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

no guide i'm afraid, everything i used was from this thread, i believe if you have multiple mailboxes you'll have to grant send as permissions for the one mailbox specified in the username + password field to the mailboxes in question

Thanks Harpal. what if we have multiple mail box ? do you have happen have any guide that inform us what they need to from azure side ?

Regards

halesha sn

Hi Halesha,

The username and password will be of that mailbox sitting in exchange online which you use to send outbound email from your domain.

can you pls tell me what user name and password we are talking here and from where we get these detail ?

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

Thank Harpal. is "Add a TXT record to your DNS and verify " is still needed for inbound routing to work in case where we are using the custom SMTP to send an outbound email.

no guide i'm afraid, everything i used was from this thread, i believe if you have multiple mailboxes you'll have to grant send as permissions for the one mailbox specified in the username + password field to the mailboxes in question

Thanks Harpal. what if we have multiple mail box ? do you have happen have any guide that inform us what they need to from azure side ?

Regards

halesha sn

Hi Halesha,

The username and password will be of that mailbox sitting in exchange online which you use to send outbound email from your domain.

can you pls tell me what user name and password we are talking here and from where we get these detail ?

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

Yes thats correct.

Thank Harpal. is "Add a TXT record to your DNS and verify " is still needed for inbound routing to work in case where we are using the custom SMTP to send an outbound email.

no guide i'm afraid, everything i used was from this thread, i believe if you have multiple mailboxes you'll have to grant send as permissions for the one mailbox specified in the username + password field to the mailboxes in question

Thanks Harpal. what if we have multiple mail box ? do you have happen have any guide that inform us what they need to from azure side ?

Regards

halesha sn

Hi Halesha,

The username and password will be of that mailbox sitting in exchange online which you use to send outbound email from your domain.

can you pls tell me what user name and password we are talking here and from where we get these detail ?

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

Hi Halesha,

The username and password will be of that mailbox sitting in exchange online which you use to send outbound email from your domain.

can you pls tell me what user name and password we are talking here and from where we get these detail ?

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

Hi,

A question about it,,, if the mail address sitting on exchange/Office365 is like: "mailbox_soporte@nomorecomplicated.com", the username on the integration setting is "mailbox_soporte" or "mailbox_soporte@nomorecomplicated.com", which is the correct one?

Hi Halesha,

The username and password will be of that mailbox sitting in exchange online which you use to send outbound email from your domain.

can you pls tell me what user name and password we are talking here and from where we get these detail ?

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

Hi Saugort, 

the username in that example would be: mailbox_soporte@nomorecomplicated.com

Hi,

A question about it,,, if the mail address sitting on exchange/Office365 is like: "mailbox_soporte@nomorecomplicated.com", the username on the integration setting is "mailbox_soporte" or "mailbox_soporte@nomorecomplicated.com", which is the correct one?

Hi Halesha,

The username and password will be of that mailbox sitting in exchange online which you use to send outbound email from your domain.

can you pls tell me what user name and password we are talking here and from where we get these detail ?

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

This method works fine for OAuth 2.0 ROPC Flow, Has anyone setup OAuth2.0 Credential Flow? We are trying to understand what to use as the Username (no Password) 

Can anyone advise?

Thanks

Hi Saugort, 

the username in that example would be: mailbox_soporte@nomorecomplicated.com

Hi,

A question about it,,, if the mail address sitting on exchange/Office365 is like: "mailbox_soporte@nomorecomplicated.com", the username on the integration setting is "mailbox_soporte" or "mailbox_soporte@nomorecomplicated.com", which is the correct one?

Hi Halesha,

The username and password will be of that mailbox sitting in exchange online which you use to send outbound email from your domain.

can you pls tell me what user name and password we are talking here and from where we get these detail ?

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

This method works fine for OAuth 2.0 ROPC Flow, Has anyone setup OAuth2.0 Credential Flow? We are trying to understand what to use as the Username (no Password) 

Can anyone advise?

Thanks

Hi Saugort, 

the username in that example would be: mailbox_soporte@nomorecomplicated.com

Hi,

A question about it,,, if the mail address sitting on exchange/Office365 is like: "mailbox_soporte@nomorecomplicated.com", the username on the integration setting is "mailbox_soporte" or "mailbox_soporte@nomorecomplicated.com", which is the correct one?

Hi Halesha,

The username and password will be of that mailbox sitting in exchange online which you use to send outbound email from your domain.

can you pls tell me what user name and password we are talking here and from where we get these detail ?

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

This method works fine for OAuth 2.0 ROPC Flow, Has anyone setup OAuth2.0 Credential Flow? We are trying to understand what to use as the Username (no Password) 

Can anyone advise?

Thanks

Hi Saugort, 

the username in that example would be: mailbox_soporte@nomorecomplicated.com

Hi,

A question about it,,, if the mail address sitting on exchange/Office365 is like: "mailbox_soporte@nomorecomplicated.com", the username on the integration setting is "mailbox_soporte" or "mailbox_soporte@nomorecomplicated.com", which is the correct one?

Hi Halesha,

The username and password will be of that mailbox sitting in exchange online which you use to send outbound email from your domain.

can you pls tell me what user name and password we are talking here and from where we get these detail ?

@Harpal Dhillon 

No progress to report, still experiencing the error with SMTP OAuth2. 

Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default

SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True

@Harpal Dhillon 

Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document. 

@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share? 

Thanks,

Afraid not, i can get it working in Basic Auth however Oauth keeps failing.

I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:

Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)

I too logged a ticket with support but its not got anywhere so far.

Hi @Harpal Dhillon ,

We have the same problem. Our SMPT host is smtp.office365.com. 

Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help. 

Were you able to configure this integration meanwhile? 

@Marc Gaspard : 

Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/). 

------------------------------
Tatjana Knezevic

www.startelecom.cloud

https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/

Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up

Hi everyone,

I'm trying to get SMTP  integration set up with with Ouath2.0 connecting to a mailbox we have in o365.

Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.

#Integrations

------------------------------
Harpal Dhillon
Foxtons Limited
------------------------------

@Brian Allison, and to everyone on this thread,

Yes, our System Admin was able to set up OAuth 2.0 using Client Credential Flow. The process was super tedious and lengthy. We went through the same pain you are experiencing and wanted to share what we have and contribute to the Community. We created a document that will guide you through the steps to set up this integration. You'll see the document is a couple of pages in length, however, our goal was to include all the steps and to speed up our future OAuth 2.0 Client Credential Flow integrations. 

Hopefully, this document will help in your endeavors.  

Looking forward to hearing from you. 

This method works fine for OAuth 2.0 ROPC Flow, Has anyone setup OAuth2.0 Credential Flow? We are trying to understand what to use as the Username (no Password) 

Can anyone advise?

Thanks

Hi Saugort, 

the username in that example would be: mailbox_soporte@nomorecomplicated.com

Hi,

A question about it,,, if the mail address sitting on exchange/Office365 is like: "mailbox_soporte@nomorecomplicated.com", the username on the integration setting is "mailbox_soporte" or "mailbox_soporte@nomorecomplicated.com", which is the correct one?

Hi Halesha,

The username and password will be of that mailbox sitting in exchange online which you use to send outbound email from your domain.

can you pls tell me what user name and password we are talking here and from where we get these detail ?