Thank you for sharing and contributing to the community!! At the advice of someone from Genesys on another thread about this subject, I opened a case with support who told me this is not possible. :(. I rechecked all my steps from this sheet and have set it all up correctly, however we have SMTP auth disabled at the tenant level so we will not be able to use this unfortunately. The more modern and recommended approach would be to use the graph API authentication but Genesys is not supporting this yet, FYI in case anyone else has a similar scenario.
Original Message:
Sent: 04-10-2024 00:50
From: Tatjana Knezevic
Subject: SMTP Oauth2.0 set up
@Brian Allison, and to everyone on this thread,
Yes, our System Admin was able to set up OAuth 2.0 using Client Credential Flow. The process was super tedious and lengthy. We went through the same pain you are experiencing and wanted to share what we have and contribute to the Community. We created a document that will guide you through the steps to set up this integration. You'll see the document is a couple of pages in length, however, our goal was to include all the steps and to speed up our future OAuth 2.0 Client Credential Flow integrations.
Hopefully, this document will help in your endeavors.
Looking forward to hearing from you.
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Tatjana Knezevic
www.startelecom.cloud
https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
Original Message:
Sent: 03-17-2024 20:16
From: Brian Allison
Subject: SMTP Oauth2.0 set up
This method works fine for OAuth 2.0 ROPC Flow, Has anyone setup OAuth2.0 Credential Flow? We are trying to understand what to use as the Username (no Password)
Can anyone advise?
Thanks
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Brian Allison
Spark New Zealand Trading Limited
Original Message:
Sent: 09-25-2023 04:30
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up
Hi Saugort,
the username in that example would be: mailbox_soporte@nomorecomplicated.com
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Harpal Dhillon
Foxtons Limited
Original Message:
Sent: 09-22-2023 16:10
From: Saugort Dario Garcia
Subject: SMTP Oauth2.0 set up
Hi,
A question about it,,, if the mail address sitting on exchange/Office365 is like: "mailbox_soporte@nomorecomplicated.com", the username on the integration setting is "mailbox_soporte" or "mailbox_soporte@nomorecomplicated.com", which is the correct one?
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Saugort Dario Garcia
Interacciones Inteligentes S.A.
Original Message:
Sent: 08-02-2023 09:01
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up
Hi Halesha,
The username and password will be of that mailbox sitting in exchange online which you use to send outbound email from your domain.
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Harpal Dhillon
Foxtons Limited
Original Message:
Sent: 08-02-2023 08:50
From: Halesha Nagarajappa
Subject: SMTP Oauth2.0 set up
can you pls tell me what user name and password we are talking here and from where we get these detail ?
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Halesha Nagarajappa
Accenture Solutions Private Limited
Original Message:
Sent: 06-06-2023 10:43
From: Tatjana Knezevic
Subject: SMTP Oauth2.0 set up
@Harpal Dhillon
No progress to report, still experiencing the error with SMTP OAuth2.
Here are the settings for SMTP OAuth2 integration (I'll use the placeholders for sensitive data):
Client ID*: {clientId}
Client Secret*: {clientSecret}
Access token endpoint*: https://login.microsoftonline.com/{tenantId}/oauth2/v2.0/token
Username: {username}
Password: {password}
Scopes: https://outlook.office365.com/.default
SMTP Host: smtp.office365.com
SMTP Port: 587
StartTLS: True
------------------------------
Tatjana Knezevic
www.startelecom.cloud
https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
Original Message:
Sent: 06-06-2023 10:21
From: Tatjana Knezevic
Subject: SMTP Oauth2.0 set up
@Harpal Dhillon
Thank you for your response. We don't have any progress to report OAuth2 SMTP integration. Still not able to configure it. Yeah, we found also the same Engage document.
@Guru Prasad Saw your post on the community here when the feature was released. Do you have any recommendations to share?
Thanks,
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Tatjana Knezevic
www.startelecom.cloud
https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
Original Message:
Sent: 06-06-2023 04:10
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up
Afraid not, i can get it working in Basic Auth however Oauth keeps failing.
I too tried smtp.office365.com and other settings i found in a genesys i found in the below Genesys Engage doc thinking it would be similar:
Setting up Microsoft Azure mailboxes for OAuth 2.0 authorization (genesys.com)
I too logged a ticket with support but its not got anywhere so far.
------------------------------
Harpal Dhillon
Foxtons Limited
Original Message:
Sent: 06-05-2023 12:19
From: Tatjana Knezevic
Subject: SMTP Oauth2.0 set up
Hi @Harpal Dhillon ,
We have the same problem. Our SMPT host is smtp.office365.com.
Also, we configured the application registration in Azure and got the error. We opened the case with Customer Care, but there is no help.
Were you able to configure this integration meanwhile?
@Marc Gaspard :
Yes, this feature was released in the release on April 26th (https://help.mypurecloud.com/releasenote/april-26-2023/).
------------------------------
Tatjana Knezevic
www.startelecom.cloud
https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
Original Message:
Sent: 05-31-2023 11:51
From: Harpal Dhillon
Subject: SMTP Oauth2.0 set up
Hi everyone,
I'm trying to get SMTP integration set up with with Ouath2.0 connecting to a mailbox we have in o365.
Has anyone got this to work? I can't seem to find any instructions online, I've configured the App registration in azure and plugged the id's into the smtp integration but would like to verify if i've done it correct as its still failing.
#Integrations
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Harpal Dhillon
Foxtons Limited
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