Renaud_Larcier | 2020-10-09 20:45:53 UTC | #1
Hello We're finishing the integration of a softphone connector into Servicenow console. Challenge is that we run Servicenow in VDI and until now we were letting the Purecloud/Genesys cloud web session run outside of VDI but with the softphone connector we bring the Purecloud piece inside the VDI. Due to our VDI environment we can't afford the voice traffic to go through the VDI farm and need it to go straight to the cloud to reach Purecloud infrastructure. Anyone having managed to configure VDI - to act like HDX redirect/offload option for Citrix - so the WebRTC media is sent directly between the client and Genesys? Tx in advance Renaud
anon11147534 | 2020-10-14 15:41:44 UTC | #2
Hi Renaud,
General Genesys Cloud configuration questions should be posted to the GenesysCloud Community Forum. The developer forum is specific to APIs and customizations.
system | 2020-11-14 15:41:47 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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