Barbara_Post | 2022-05-16 13:41:17 UTC | #1
Hello, I followed the setup on this page: Add a Private Genesys Cloud Embeddable Framework integration - Genesys Cloud Resource Center (mypurecloud.com)
With the following configuration:
window.Framework = { config: { name: "xxx", clientIds: { "mypurecloud.de": "xxxx" }, settings: { enableTransferContext: true, embedWebRTCByDefault: false, embeddedInteractionWindow: false }, helpLinks: { ... }, customInteractionAttributes: ["Language", "ZipCode"], getUserLanguage: function (callback) { callback("fr") } }, initialSetup: function () { window.PureCloud.subscribe([ ....
But I still have an issue to solve: can the softphone widget be natively a separate window? I see that WebRTC phone is a separate window.
My app is indeed a Vue JS app so not really a single-page app, when URI changes to an app subpart, the whole page gets refreshed so I loose the widget or at least get it reloaded with the page and it's not very nice.
Thank you very much,
system | 2022-06-15 13:42:15 UTC | #2
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