Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Solution for Sending Notification to Supervisor When Logged-in Agent Count Exceeds 10 Using Trigger and Workflow

  Thread closed by the administrator, not accepting new replies.

  • 1.  Solution for Sending Notification to Supervisor When Logged-in Agent Count Exceeds 10 Using Trigger and Workflow

    Posted 12-04-2024 07:30
    No replies, thread closed.

    I am looking for a solution to send a notification to the supervisor if the logged-in agent count exceeds 10. I would like to accomplish this using a trigger and workflow.

    Could anyone provide guidance or examples on how to set up such a trigger and workflow to achieve this? Any help or suggestions would be greatly appreciated!

    Thank you in advance.


    #API/Integrations

    ------------------------------
    Anu Joseph
    ------------------------------


  • 2.  RE: Solution for Sending Notification to Supervisor When Logged-in Agent Count Exceeds 10 Using Trigger and Workflow
    Best Answer

    Posted 12-04-2024 08:19
    No replies, thread closed.

    Hello Anu, 

    I would start by going over this Dev Center documentation and reviewing available topics. I would also suggest start digging and posting in the dev forums as this might be an extensive development using our triggers feature. 

    I look forward to seeing what the community has for possible solutions or advice!

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------

    Original Message


Related Content