Alean | 2019-03-15 06:15:28 UTC | #1
Hi
I found a conversation very strange ,when you want to query this conversation, your
filter interval must need contain its conversation StartTime and EndTime , not like others .
more information on picture below:
 |
 |
tim.smith | 2019-03-18 13:40:47 UTC | #2
I think this may be because analytics indexes data per UTC day, so a conversation spanning the UTC dateline will only show up when querying the first day. However, customer data cannot be investigated on the forum. Please open a case with PureCloud Care for further investigation.
Luigi | 2019-03-18 15:18:05 UTC | #3
Hi. Your issue is probably related to the different indices per day. Try to build your query with a larger interval and then to restrict the results according to your original interval using the segment filters, as described here: https://developer.mypurecloud.com/api/rest/v2/analytics/query_syntax_detail.html
system | 2019-04-18 15:27:32 UTC | #4
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 4785