Hello Michael,
The Idea for Translation for Transcript is currently showing as in development and the Genesys Cloud Roadmap shows a feature due date of 7th October 2024.
If you vote for the idea, you can get notifications as it moves through the lifecycle.
------------------------------
Samuel Jillard
Online Community Manager/Moderator
Genesys - Employees
------------------------------
Original Message:
Sent: 07-08-2024 19:35
From: Michael Nahass
Subject: Spanish Translation
As far as we know, there is no way to translate Spanish calls into English after the call. This is a significant gap right now with no current Spanish speaking leadership to assess quality (not doing Spanish QA). Are we missing something? If not, do we know if this is on the roadmap?
Thanks!
#QualityManagement
------------------------------
Mike Nahass
------------------------------