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Speech Analytics Topic IDs For Each Conversation ID

  • 1.  Speech Analytics Topic IDs For Each Conversation ID

    Posted 06-05-2025 19:25

    jason.gibby | 2024-04-22 17:47:37 UTC | #1

    I am able to get the topic names for each conversation ID, but I am not able to get the actual topic ID. Is there a way to get that?

    '{"types":["transcripts"]
,"returnFields":["participants.participantPurpose","conversationSentimentTrend","communicationID","conversationId","transcriptId","transcriptionID", "conversationSentimentScore","topics", "topics.utteranceId"]
,"query":[
    {
    "type":"DATE_RANGE"
    ,"fields":["startTime"]
    ,"startValue":1707402600000
    ,"endValue":1707404400000
    }
    , {
    "type":"EXACT"
    ,"operator":"AND"
    ,"fields":["mediaType"]
    ,"value":"call"
    }
    , {
    "type":"EXACT"
    ,"operator":"AND"
    ,"fields":["mediaType"]
    ,"value":"call"
    }

        ]
,"pageSize":10
,"pageNumber":1
,"sort":[{"sortBy":"startTime","sortOrder":"asc"}]}'

    Zino_Onokpise | 2024-04-22 21:22:20 UTC | #2

    Hi jason.gibby,

    Whats your use case?

    jason.gibby | 2024-04-22 21:58:41 UTC | #3

    Data modeling/analytics

    Zino_Onokpise | 2024-04-22 22:05:58 UTC | #4

    https://developer.genesys.cloud/analyticsdatamanagement/speechtextanalytics/#get-api-v2-speechandtextanalytics-topics

    jason.gibby | 2024-04-22 22:09:56 UTC | #5

    That is great and I am currently using that, but I need a way to get all the topic id's per conversation id. So for every conversationId, which topics are there.

    Zino_Onokpise | 2024-04-23 21:22:46 UTC | #6

    Hi @jason.gibby , that feature is on the roadmap but not available yet

    system | 2024-05-24 21:23:09 UTC | #7

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 25861



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