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Speech Analytics Virtual Event: Enable Voice Transcription

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  • 1.  Speech Analytics Virtual Event: Enable Voice Transcription

    GENESYS
    Posted 09-23-2022 12:25
    No replies, thread closed.

    Prerequisites

    The following permissions are required to work with speech and text analytics features:

    • Speech and Text Analytics > Settings > View
    • Speech and Text Analytics > Settings > Edit
    • Routing > Transcription Settings > View
    • Routing > Transcription Settings > Add
    • Routing > Transcription Settings > Edit

     

    Enable voice transcription

    1. Click Admin.
    2. Under Quality, click Speech and Text Analytics.
    3. Select the Settings tab.
    4. Under Voice Transcription, select Enabled based on Queue configuration or Flow action.
    5. Under Low Latency Transcription, select Enabled if you want to minimize the latency of all transcripts sent through the Notification API.
    6. Under Transcript Confidence Filter, set the minimum confidence threshold required for a word to be displayed in a transcript. The default value for Word Confidence is set to 40.
    7. Turn on Transcript Content Search if you want all voice transcripts and digital interaction content for the last 35 days to be searchable. 
    8. Click Save.

    You can find a short video that walks you through the steps for enabling transcription on our resource center:  Speech and text analytics - Genesys Cloud Resource Center
    #Workforce Engagement Management
    #SpeechandTextAnalytics

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    Robert Beasley
    Global Director, Strategic Solutions
    Genesys
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