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  • 1.  Speech and Text Analytics Reporting - Topic Trends Agent View

    Posted 07-14-2022 19:25
    Hello,

    I am looking at Best practices - What is the best way to generate business value from speech and text analytics? - Genesys Cloud Resource Center and it states there should be a Topics tab in the Agents View. I don't see this view in my Genesys cloud environment. Does anyone else see this in their environment?

    I would expect it to show up some along here, but am not sure.


    #QualityManagement

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    Peter Stoltenberg
    Avtex Solutions, LLC
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  • 2.  RE: Speech and Text Analytics Reporting - Topic Trends Agent View

    Posted 08-12-2022 13:03
    Hello! 
    We also do not have access to this. But think it would be very helpful to our organization. Does anyone know how to get access to this or where to find it?

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    Addison Hild
    Athene
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  • 3.  RE: Speech and Text Analytics Reporting - Topic Trends Agent View

    GENESYS
    Posted 08-15-2022 10:33
    Good Morning @Addison Hild and @Peter Stoltenberg,

    I have reached out to you by email regarding access to this feature.

    Thank-you,
    ​​

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    William Sellier-Gómez
    Senior Product Manager - Speech and Text Analytics, Genesys Cloud
    Workforce Engagement Management (WEM)
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  • 4.  RE: Speech and Text Analytics Reporting - Topic Trends Agent View

    Posted 01-13-2023 11:02
    Hi William,

    Can you share this information with me as well?

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    Conor Twomey
    American Family Insurance
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  • 5.  RE: Speech and Text Analytics Reporting - Topic Trends Agent View

    Posted 01-14-2023 06:43
    same here william,

    could you please share this information with us as well ? 
    thanks in advance

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    Vincent Heijmans
    BMW Group Munich
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  • 6.  RE: Speech and Text Analytics Reporting - Topic Trends Agent View

    GENESYS
    Posted 01-16-2023 05:03
    Hi everyone

    The Topics tabs that are mentioned in the original post are actually currently in Beta

    The good news is that these are due to be released next month, so you'll start getting access to them as soon as they go GA.

    Please let me know if you'd like a brief chat about these prior to their release

    Thanks

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    Andrew Boland
    Genesys - Employees
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