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  • 1.  Speech Recognition

    Posted 01-12-2023 16:27
    No replies, thread closed.
    Hello,

    In regards to speech recognition, I am looking for a resolution for the asterisk/star selection.  I have both words identified as an option for * yet speaking the words do not route a person to that selection.  Any suggestions?

    Thank you!
    Tina
    #ArchitectureandDesign
    #Unsure/Other

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    Tina Yocum
    Nxstage Medical, Inc.
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  • 2.  RE: Speech Recognition

    Posted 01-12-2023 19:22
    No replies, thread closed.
    Maybe you should look at another option.  What do you need the * for.  Perhaps you can request your information in another way?

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    Robert Wakefield-Carl
    TTEC Digital, LLC dba Avtex
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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