hannchiad | 2023-11-02 02:36:27 UTC | #1
Hi there, I am looking for Genesys Cloud speech recognition/ASR sample call flow if anyone could help/share please?
- The flow that able to prompt/inform the customer if the IVR cannot understand what the customer said. Example response like "I cannot understand what you said, could you please repeat"
- The flow that able to remind the customer to say something if there is no response/silent from the customer
Thank you all in advance. !
Anton_Vroon | 2023-11-14 04:36:49 UTC | #2
Sounds like you are after a bot flow
Check out some of the videos from Genesys to get started https://help.mypurecloud.com/articles/create-a-genesys-dialog-engine-bot-flow-video-tutorial/
And the resource page on them https://help.mypurecloud.com/articles/about-genesys-dialog-engine-bot-flows/
Recent Q&A on the community forum was on Genesys bots as well, and they mentioned they are looking at doing a demo soon as well, so keep an eye out for that https://community.genesys.com/discussion/the-qa-show-is-back-with-the-big-bad-bots-episode#bm604cb422-fa26-402d-b079-b0928f4b305d
hannchiad | 2023-11-20 08:56:26 UTC | #3
Hi @Anton_Vroon Thanks for your response and that really helps. Appreciate your valuable feedback.
system | 2023-12-21 08:57:06 UTC | #4
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