Hello,
I am currently working through the QA >Speech & Text Analytics. I see that this requires a GC3 license of WEM add-on. What I am trying to understand in regards to the licensing if the GC3 is only assigned to the QA or Supervisors that will be utilizing the Speech and Text or does a license need assigned to all agent in order for this to work as designed.
It may be obvious but I need to be certain....
Any thoughts or suggestions is greatly appreciated!
Thank you,
Tina
#QualityManagement#Reporting/Analytics#SystemAdministration#Unsure/Other------------------------------
Tina Yocum
Nxstage Medical, Inc.
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