Genesys Cloud - Main

 View Only

Discussion Thread View
  • 1.  SSO Connections

    Posted 13 days ago

    Is it possible to use the main Microsoft Azure AD as a single sign-on provider and then configure a second Microsoft Azure AD as a single sign-on provider using the generic single sign-on provider ?. I need to connect 2 different domains in the same org which both use Azure AD.


    #ArchitectureandDesign
    #Implementation
    #Integrations

    ------------------------------
    Richard Craig
    British Telecommunications PLC
    ------------------------------


  • 2.  RE: SSO Connections

    Posted 13 days ago

    Yes, Richard, you can either use the Generic SAML v2 for your second AD or you can use the API to create your own second Azure/AD authentication.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: SSO Connections

    Posted 13 days ago

    ok so just use the Azure AD tab to configure the primary and as you say the Generic tab at the far end for the second Azure AD and give this a different name to the main one so you can differentiate between the two ?.



    ------------------------------
    Richard Craig
    British Telecommunications PLC
    ------------------------------



  • 4.  RE: SSO Connections

    Posted 13 days ago

    You can define a different logo when you create a new integration or use SAML



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 5.  RE: SSO Connections

    GENESYS
    Posted 13 days ago

    Hello Richard,

    I've checked with a colleague that deals primarily with Integrations and they said they don't see any reason why it wont work, but they've never seen it done either. Have you attempted it yet? Did you run into any specific errors?



    ------------------------------
    Garan Weber
    Genesys - Employees
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources