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  • 1.  Start new interaction for repeat SMS caller

    Posted 03-10-2025 13:47
    No replies, thread closed.

    I am new to SMS configuration, and I'm trying to create a new Interaction for a repeat caller.  I see the attribute Message.IsNewConversation.  Based on this, I can ask the caller if they are continuing a previous conversation, but if they say No, I would like to create a new Interaction.  The IsNewConversation attibute is not editable, so is there another object in the Flow I can use before we send it to the queue?

    I'm familiar with the Threading Timeline, but I have a need to create a new interaction before this timer elapses.


    #DigitalChannels

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    Tom Mullen
    Sr Principal System Engineer
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  • 2.  RE: Start new interaction for repeat SMS caller
    Best Answer

    Posted 03-14-2025 16:55
    No replies, thread closed.

    Hello Tom,

    I'm not aware of any other way to do this. If anyone else in the community has an idea of how to accomplish this, or if you come up with a solution, please share them!



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


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