Workforce Engagement Management

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Start/End time Interval - Intraday Monitoring

  • 1.  Start/End time Interval - Intraday Monitoring

    Posted 10 days ago

    Hello Community, 

    I am noticing under the Intraday Monitoring that the start/end time is different from one planning group to another and also can start/end at different time from one day to another (for the same PG). 

    At first, I thought that it may be related to the hours that the queue operating schedule are set for, but since the queues have the same daily operating hours, shouldn't I be seeing the same start and end times on the intervals each day?

    Any help would be appreciated! 

    Thanks, 


    #WorkforceManagement
    #Forecasting
    #Monitoring/Adherence

    ------------------------------
    Tam Cao
    i3Vision Technologies Inc.
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