Workforce Engagement Management

Hello Community, 

I am noticing under the Intraday Monitoring that the start/end time is different from one planning group to another and also can start/end at different time from one day to another (for the same PG). 

At first, I thought that it may be related to the hours that the queue operating schedule are set for, but since the queues have the same daily operating hours, shouldn't I be seeing the same start and end times on the intervals each day?

Any help would be appreciated! 

Thanks, 

#Workforce Management
#Forecasting
#Monitoring/Adherence

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Tam Cao
i3Vision Technologies Inc.
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Could you be looking at PGs of different media types and could you have interactions that cross the start/end datetime stamps?

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 05-13-2024 12:50
From: Tam Cao
Subject: Start/End time Interval - Intraday Monitoring

Hello Community, 

I am noticing under the Intraday Monitoring that the start/end time is different from one planning group to another and also can start/end at different time from one day to another (for the same PG). 

At first, I thought that it may be related to the hours that the queue operating schedule are set for, but since the queues have the same daily operating hours, shouldn't I be seeing the same start and end times on the intervals each day?

Any help would be appreciated! 

Thanks, 

#Workforce Management
#Forecasting
#Monitoring/Adherence

------------------------------
Tam Cao
i3Vision Technologies Inc.
------------------------------