Jeremy_MONZO | 2021-12-29 18:10:26 UTC | #1
Hello guys!
I would like implement a script which enables to start/stop the recording of a call
I have seen this API : PATCH /api/v2/conversations/{conversationId}/participants/{participantId} { "recording" : false/true }
I have tested this API, it works but only with non ACD calls, in my use case I would like use also the same behavior with ACD calls. I know we can enable consent before the transfert to ACD in a architect flow but in my use case I would like make a stop/start of a recording during conversation with a customer for ACD calls?
I have seen this idea : https://genesyscloud.ideas.aha.io/ideas/WEM-I-50 which fits with my requirement with manual initialization for recording
Any hints or need to wait specific API?
BR jeremy
Eos_Rios | 2021-12-29 19:53:05 UTC | #2
Probably stuck waiting since it's already on the approved plan.
Jeremy_MONZO | 2021-12-30 14:34:15 UTC | #3
Ok need to wait the idea is released, no other idea to handle my use case
thanks jeremy
AndyJackson | 2022-01-04 16:30:58 UTC | #4
Why dont you add a secure pause button to the script? its pretty easy that way
John_Carnell | 2022-01-05 14:34:00 UTC | #5
This post was migrated from the old Developer Forum.
ref: 13078