Hello,
I wanted to provide a quick follow up with what Breno had mentioned above. It looks like the Product Idea that they mentioned has been merged with the following Idea:
https://genesyscloud.ideas.aha.io/ideas/DARAR-I-1407
If there is a feature that you would like to see we highly encourage you to log into the Product Ideas portal to vote and leave feedback on which enhancements you would like to see!
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Jason Kleitz
Genesys - Employees
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Original Message:
Sent: 05-08-2024 13:06
From: Rihab BEN MALEK
Subject: status history
Hello,
Yes, that's exactly it.
Is it possible to have a report or history on genesys that shows the disconnections?
Thanks
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Rihab BEN MALEK
Teleperformance France SA
Original Message:
Sent: 05-08-2024 10:42
From: Breno Canyggia Ferreira Marreco
Subject: status history
in Chrome, for example, you cannot disable WebRTC.
I imagine that the user to use the "deselect phone" to disable webrtc or do you have another scenario?
if for it, you can monitor through Agent Status View - column: station.
Att,
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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/
Original Message:
Sent: 05-08-2024 09:35
From: Rihab BEN MALEK
Subject: status history
Hello,
if the agent deactivates Webrtc, can this be seen in the queue or in the agent status history?
Thank you
#QualityManagement
#Telephony
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Rihab BEN MALEK
Teleperformance France SA
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