This is a view/information in real-time. Unfortunately!!
We have an idea: https://genesyscloud.ideas.aha.io/ideas/EPAD-I-135.
You can contribute with your feedback there.
Att,
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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/------------------------------
Original Message:
Sent: 05-08-2024 13:06
From: Rihab BEN MALEK
Subject: status history
Hello,
Yes, that's exactly it.
Is it possible to have a report or history on genesys that shows the disconnections?
Thanks
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Rihab BEN MALEK
Teleperformance France SA
Original Message:
Sent: 05-08-2024 10:42
From: Breno Canyggia Ferreira Marreco
Subject: status history
in Chrome, for example, you cannot disable WebRTC.
I imagine that the user to use the "deselect phone" to disable webrtc or do you have another scenario?
if for it, you can monitor through Agent Status View - column: station.
Att,
------------------------------
Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/
Original Message:
Sent: 05-08-2024 09:35
From: Rihab BEN MALEK
Subject: status history
Hello,
if the agent deactivates Webrtc, can this be seen in the queue or in the agent status history?
Thank you
#QualityManagement
#Telephony
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Rihab BEN MALEK
Teleperformance France SA
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