Hello,

if the agent deactivates Webrtc, can this be seen in the queue or in the agent status history?

Thank you

in Chrome, for example, you cannot disable WebRTC.

I imagine that the user to use the "deselect phone" to disable webrtc or do you have another scenario? 

if for it, you can monitor through Agent Status View - column: station.

Att,

Hello,

if the agent deactivates Webrtc, can this be seen in the queue or in the agent status history?

Thank you

Hello,

Yes, that's exactly it.
Is it possible to have a report or history on genesys that shows the disconnections?

Thanks

in Chrome, for example, you cannot disable WebRTC.

I imagine that the user to use the "deselect phone" to disable webrtc or do you have another scenario? 

if for it, you can monitor through Agent Status View - column: station.

Att,

Hello,

if the agent deactivates Webrtc, can this be seen in the queue or in the agent status history?

Thank you