Good day Genesys/All,
I am currently migrating our Inbound Call Flows from Attendant to Architect.
I can't seem to find the option wherein the interaction will stay in queue until it is answered by an agent.
This option is available in the Group Transfer Operator from Attendant before.
If there are other operators available in Architect to mimic this scenario, please let me know.
Thank you!!!
#ArchitectureandDesign------------------------------
Anjelo Brian De Jesus
Emerson Climate Technologies, Inc.
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