Genesys Cloud - Main

Hi everyone,

I am trying to somehow get past the limitations of language selection in the Bot Flow.

The thing is, my language (is-IS) is not supported in the Bot Flow, but it is supported in the Call Flow?!?!.  I need to use the Bot Flow to call Azure Cognitive services, which does indeed support my language.  So far I am concluding there is no way past this using the Bot flows, even though the Bot Flow never has to do anything with the language, except just allowing the "is-IS" language code to be sent in the request to Azure.

So my question is this: Can I use the Azure Cognitive Services to do STT transcription for me using my language (is-IS) and then return that transcription back to the Call Flow any other way than using the built Bot Flow? 

I am not a programmer, so I am looking for something that would be rather straight forward to set up, using the APIs for example.  I would love to hear from anyone that has had to bypass the Genesys Cloud language limtations.

Hi everyone,

I am trying to somehow get past the limitations of language selection in the Bot Flow.

The thing is, my language (is-IS) is not supported in the Bot Flow, but it is supported in the Call Flow?!?!.  I need to use the Bot Flow to call Azure Cognitive services, which does indeed support my language.  So far I am concluding there is no way past this using the Bot flows, even though the Bot Flow never has to do anything with the language, except just allowing the "is-IS" language code to be sent in the request to Azure.

So my question is this: Can I use the Azure Cognitive Services to do STT transcription for me using my language (is-IS) and then return that transcription back to the Call Flow any other way than using the built Bot Flow? 

I am not a programmer, so I am looking for something that would be rather straight forward to set up, using the APIs for example.  I would love to hear from anyone that has had to bypass the Genesys Cloud language limtations.

Hi Egill,

did you succeed to over pass limitation of languages in bot flow? We also have same problem.

Vidmantas

Hi everyone,

I am trying to somehow get past the limitations of language selection in the Bot Flow.

The thing is, my language (is-IS) is not supported in the Bot Flow, but it is supported in the Call Flow?!?!.  I need to use the Bot Flow to call Azure Cognitive services, which does indeed support my language.  So far I am concluding there is no way past this using the Bot flows, even though the Bot Flow never has to do anything with the language, except just allowing the "is-IS" language code to be sent in the request to Azure.

So my question is this: Can I use the Azure Cognitive Services to do STT transcription for me using my language (is-IS) and then return that transcription back to the Call Flow any other way than using the built Bot Flow? 

I am not a programmer, so I am looking for something that would be rather straight forward to set up, using the APIs for example.  I would love to hear from anyone that has had to bypass the Genesys Cloud language limtations.

Hi @Vidmantas Zygus no we never got this resolved.  It is really annoying to not even allow people to use their own systems that actually work.   I did create a ticket with support, and I never got clear answers other than "No sorry" Icelandic is not supported in the bot flows. 

But I do understand they are implementing something called "Transcriptor Connector" where we are supposed to be able to plug in our own Engines but I am not seeing exactly how we would use it in the bot flow yet.  Here is the information on the beta
Genesys Cloud - Beta HQ - Genesys

Hi Egill,

did you succeed to over pass limitation of languages in bot flow? We also have same problem.

Vidmantas

Hi everyone,

I am trying to somehow get past the limitations of language selection in the Bot Flow.

The thing is, my language (is-IS) is not supported in the Bot Flow, but it is supported in the Call Flow?!?!.  I need to use the Bot Flow to call Azure Cognitive services, which does indeed support my language.  So far I am concluding there is no way past this using the Bot flows, even though the Bot Flow never has to do anything with the language, except just allowing the "is-IS" language code to be sent in the request to Azure.

So my question is this: Can I use the Azure Cognitive Services to do STT transcription for me using my language (is-IS) and then return that transcription back to the Call Flow any other way than using the built Bot Flow? 

I am not a programmer, so I am looking for something that would be rather straight forward to set up, using the APIs for example.  I would love to hear from anyone that has had to bypass the Genesys Cloud language limtations.