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  • 1.  Study material for passing certification: (Genesys Cloud CX: Professional Certification (GCX-GCP)

    Posted 11-10-2023 05:43

    I am looking for Genesys Cloud CX: Professional Certification (GCX-GCP) and seeking study material and past year sample questions before appearing to external certification. please someone guide me how to appear and how to prepare for exam.


    #Certification

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    Abhinav Dev
    Infosys Limited
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  • 2.  RE: Study material for passing certification: (Genesys Cloud CX: Professional Certification (GCX-GCP)

    Posted 11-10-2023 06:10
    I have sat for the exam and I can tell you the best course of action is to really study the content for nuances because the questions are tricky. They are also very IT focused so if you are more of an end user admin, it will be harder if you don't have a good understanding of "tech speak". I did not pass on my first outing because of this factor and am currently again studying to retake the exam. I passed the courses without a challenge but the test is nothing like the courses.

    Amy S Sessions

    Customer Service Division Manager

    Phone: (727) 444-8601

    Email: amy.sessions@myclearwater.com





    Original Message


  • 3.  RE: Study material for passing certification: (Genesys Cloud CX: Professional Certification (GCX-GCP)

    GENESYS
    Posted 11-10-2023 12:48
    Edited by Nicola Schardt 11-10-2023 12:50

    Amy,

    Thanks for chiming in and providing extra guidance to help Abhinav through the exam process! And good luck with your next exam :-)



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    Nicola Schardt

    Manager, Product Management, Beyond
    Genesys - Employees
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    Original Message


  • 4.  RE: Study material for passing certification: (Genesys Cloud CX: Professional Certification (GCX-GCP)

    Posted 11-10-2023 13:34

    Thank you, Amy and Nicola, for your response.  But my question is still unanswered.

    I am looking practice set or previous question-answer for this certification (GCX-GCP).

    let me refrain my question in point as below.

    1. Previous question and answer
    2. practice set 
    3. Study material if any (Syllabus)

    your help would be appreciated!!

      



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    Abhinav Dev
    Infosys Limited
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    Original Message


  • 5.  RE: Study material for passing certification: (Genesys Cloud CX: Professional Certification (GCX-GCP)

    GENESYS
    Posted 11-10-2023 10:26

    Hi Abhinav,

    If you are an existing Genesys Cloud CX Learning Subscriber, I recommend registering for one of the Exam Prep courses. You can find a listing of upcoming dates/times on this page: https://beyond.genesys.com/explore/course/certification-preparation-for-the-genesys-cloud-cx-professional-certification-exam

    Hope this helps!

    -Jeff



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    Jeff Ritter
    Genesys - Employees
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    Original Message


  • 6.  RE: Study material for passing certification: (Genesys Cloud CX: Professional Certification (GCX-GCP)

    Posted 11-11-2023 02:21
      |   view attached

    Hi Abhinav,

    If you have Beyond subscription, you've studied the content religiously and understood Genesys working. You are ready for the exam. You'll be able to attain passing marks I mean. I cleared Genesys CX Professional and Specialist (architect, Scripting) exams each within a gap of 1 week. I can understand your nervousness but you can only fight your fear by appearing in the exam.

    • Remember to know the default values of each settings.
    • Queue & Script configuration.

    I've attached some practice Questionnaire; see if you know answers to all of them.
    Here's a link to Study Guide & Training: Genesys Cloud CX: Professional Study Guide




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    Ashiesh Sharma
    BT plc
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    Attachment(s)

    pdf
    Genesys Cloud Certified Professional_QnAs.pdf   171 KB 1 version
    Original Message


  • 7.  RE: Study material for passing certification: (Genesys Cloud CX: Professional Certification (GCX-GCP)

    Posted 11-13-2023 14:14

    Thank you Ashiesh for your valuable support, to some extant my question is answered, and I assume that no specific/sufficient material are available to appear for this exam, I need to read and study thoroughly " Beyond subscription".

    Yes, you are right i am afraid to appear for exam because I do not know what level of exam and question is.

    Thanks for all meanwhile if anybody have any document/study material please share here.



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    Abhinav Dev
    Infosys Limited
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    Original Message


  • 8.  RE: Study material for passing certification: (Genesys Cloud CX: Professional Certification (GCX-GCP)

    GENESYS
    Posted 11-14-2023 01:29

    Hi Abhinav,

    Please find the exam study guide and recommended course material in the following link https://beyond.genesys.com/explore/certification/cloud

    Thanks.

    Regards,

    Gomathy.

    Certification Team.



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    Essakki Gomathy
    Genesys - Employees
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    Original Message


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