rnagineni | 2022-01-06 04:23:22 UTC | #1
Is there way we can alert supervisor in case of any stuck interactions in the queue or for an agent
Anton_Vroon | 2022-01-10 21:17:36 UTC | #2
Hi there
You shouldn't have calls stuck on a regular basis. Stuck calls should be a pretty rare event. If you are getting regular stuck calls I would recommend raising a support case with Genesys.
But no, I at least don't know of a way to do what you are asking, as I am not sure how you would differentiate between a stuck call and a valid call that is just waiting and hasn't found a valid target yet.
tim.smith | 2022-01-10 21:26:07 UTC | #3
Anton is correct that a Care case must be opened to investigate stuck calls. Specific conversations and customer data in general cannot be investigated via the forum due to the non-private nature of this environment.
system | 2022-02-10 21:26:08 UTC | #4
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 13136