Deepak | 2018-06-28 07:38:08 UTC | #1
Team,
Supervisor is getting calls , although agents were available to receive calls. Is there any configuration setting that needs to be checked. what is the default functionality. I believe supervisor should be the last person to get the calls.
Regards Deepak
tim.smith | 2018-06-28 12:40:05 UTC | #2
Since this question is not related to APIs or customization, it would be better asked on the PureCloud Community Forum or open a ticket with PureCloud support.
system | 2018-07-29 12:40:05 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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