Hello,
It seems if we add
{ expand: ["supportedContent"] }
to the opts param of either getWebdeploymentsDeployment or getWebdeploymentsDeploymentConfigurations, the supported content is populated.
Thank you for the response.
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Michael Korkaris
Product Manager
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Original Message:
Sent: 09-02-2025 10:56
From: Jan Heinonen
Subject: Supported Content Profiles not retrieved in 'getWebdeploymentsDeploymentConfigurations'
Hello,
You get the supported content profile when you get all deployments ( getWebdeploymentsDeployments(opts) ) or a specific deployment ( .getWebdeploymentsDeployment(deploymentId, opts) )
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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
Original Message:
Sent: 08-29-2025 12:13
From: Michael Korkaris
Subject: Supported Content Profiles not retrieved in 'getWebdeploymentsDeploymentConfigurations'
I am using the Genesys javascript SDK to retrieve a web messenger deployment and the assigned configuration. In the response object I do not retrieve the supported content profiles, meaning I do not retrieve the allowed file types. I always get a the default list with images. Attaching a screenshot from the response object. Whatever I assign as Supported content profile to the Deployment and even if I redeploy the deployment, I always get the same response.
There is an available API for supported content but I assume that's for an active interaction. That is not my case though. I want the supported content for a specific deployment and I can't seem to find a related API call for that.
#PlatformAPI
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Michael Korkaris
Auvious
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