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  • 1.  Suppressed Audio Recording

    Posted 12-21-2023 18:17
    No replies, thread closed.

    Hi, 

    We have noticed that that audio recording is getting paused when a call is put on hold, but the screen recording is not. This is making the recording unsynchronized. 

    I thought the suppression of recording during hold is still in development. 

    Thanks 


    #QualityManagement

    ------------------------------
    Anna Jhane Mulinyawe
    Accenture Inc.
    ------------------------------


  • 2.  RE: Suppressed Audio Recording

    Posted 12-22-2023 09:50
    No replies, thread closed.

    Hi Anna,

    There is a product issue that caused some orgs to be leaked with the recording suppression behaviour during hold.  Please contact customer care on this.



    ------------------------------
    Daniel Ho
    Product Line Manager – Recording and Quality Management, Genesys Cloud
    Workforce Engagement Management (WEM)
    ------------------------------

    Original Message


  • 3.  RE: Suppressed Audio Recording

    Posted 12-22-2023 10:57
    No replies, thread closed.

    Thanks Daniel. We will.



    ------------------------------
    Anna Jhane Mulinyawe
    Accenture Inc.
    ------------------------------

    Original Message


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