Hey WFM Community!
Is there a way to attach a survey or a way to have the agent answer questions after reading their evaluation. Our goal is to ensure they understand why something was something was marked as an error, they understand the coaching provided, and feel comfortable the error won't occur again.
We would like this to be automatically sent on all evaluations and have the answers sent back to the evaluator. We are currently doing manual 1:1s on these which is not scalable.
It me know if we should put this in the idea portal?
#QualityManagement------------------------------
Cherri Lindquist
Clinical Director of Nursing
Company Nurse, LLC
clindquist@companynurse.com------------------------------