Genesys Cloud - Main

Hello
We have to create a voice survey, in which through "Set Participant Data action" we save the results as an attribute

Then we can read this survey result in each interaction

We are trying to do the same with the WhatsApp survey, Using a digital Bot flow

But we did not find the option to save the client's response as an attribute. It only gives us the option to save as a variable

Therefore we cannot read the information later.

Could someone help us find a way to manage it?

Thank you

Hello Juan Carlos,

You should tag this variable as an output variable :

Then, you'll need to retrieve it in your Message Flow,

And then you can place it in Participant data :

I hope this answers your question.

Regards,

Ismail

Hello
We have to create a voice survey, in which through "Set Participant Data action" we save the results as an attribute

Then we can read this survey result in each interaction

We are trying to do the same with the WhatsApp survey, Using a digital Bot flow

But we did not find the option to save the client's response as an attribute. It only gives us the option to save as a variable

Therefore we cannot read the information later.

Could someone help us find a way to manage it?

Thank you