Hello,
I'm just curious as to what people do when switching reps from one business unit to another.
IE we have 4 different business units within our system (Inbound, Outbound, Loans, and Digital). Each one has 2-4 management units (reps, Team Leads, QA, Trainers). I've been having difficulties transferring them to a different management unit if they transfer or get promoted to a different department. When I move them, PTO requests get out of whack, they no longer show up on reporting for the old unit, and I get some errors now and again. I make my schedule for a month long period and I've considered doing a shorter schedule (1 or 2 weeks) but I'd like to avoid that.
Just curious as to what other's do.
We are supposed to be getting a training from our Genesys Partner soon and they are under the impression that our management and business units might not be set up correctly.
#SystemAdministration------------------------------
Charlie Meitzen
Landmark Credit Union
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