I am currently deploying teams and have been asked a number of questions 1) any calls reaching the Genesys IVR but needing to leave the CC to an external MS Teams Hunt Group can reach MS Teams via the private SIP trunk as opposed to PSTN 2) can MS Teams back office user groups can be segregated per OU 3)Backoffice Users added to a defined AD Group will be automatically synced into Genesys for SCIM integration or additional configuration is also required on Genesys. 4) Confirm which MS Teams licenses are required for the Agents in order to have access to Backoffice presence visibility - reading the information the following is advised -The Microsoft Teams integration is available from the Genesys AppFoundry. You require a Microsoft Teams license for the integration. Do you then need a licence for each user ?.

Hello Richard, you may find this FAQ link on the resource center helpful.  It has answers to several of your questions above.  Let us know if you have more questions after time with the FAQ.  This link is also helpful when walking a customer through their UC Integration business requirements.

Regards,

Jason Wolfgang

I am currently deploying teams and have been asked a number of questions 1) any calls reaching the Genesys IVR but needing to leave the CC to an external MS Teams Hunt Group can reach MS Teams via the private SIP trunk as opposed to PSTN 2) can MS Teams back office user groups can be segregated per OU 3)Backoffice Users added to a defined AD Group will be automatically synced into Genesys for SCIM integration or additional configuration is also required on Genesys. 4) Confirm which MS Teams licenses are required for the Agents in order to have access to Backoffice presence visibility - reading the information the following is advised -The Microsoft Teams integration is available from the Genesys AppFoundry. You require a Microsoft Teams license for the integration. Do you then need a licence for each user ?.

Jason,

can you have 1 teams tenant connected to a number of different Genesys Cloud Orgs ?. 

Hello Richard, you may find this FAQ link on the resource center helpful.  It has answers to several of your questions above.  Let us know if you have more questions after time with the FAQ.  This link is also helpful when walking a customer through their UC Integration business requirements.

Regards,

Jason Wolfgang

I am currently deploying teams and have been asked a number of questions 1) any calls reaching the Genesys IVR but needing to leave the CC to an external MS Teams Hunt Group can reach MS Teams via the private SIP trunk as opposed to PSTN 2) can MS Teams back office user groups can be segregated per OU 3)Backoffice Users added to a defined AD Group will be automatically synced into Genesys for SCIM integration or additional configuration is also required on Genesys. 4) Confirm which MS Teams licenses are required for the Agents in order to have access to Backoffice presence visibility - reading the information the following is advised -The Microsoft Teams integration is available from the Genesys AppFoundry. You require a Microsoft Teams license for the integration. Do you then need a licence for each user ?.

Yes you can!  You can also have multiple teams tenants connected to a single GC org.

Jason,

can you have 1 teams tenant connected to a number of different Genesys Cloud Orgs ?. 

Hello Richard, you may find this FAQ link on the resource center helpful.  It has answers to several of your questions above.  Let us know if you have more questions after time with the FAQ.  This link is also helpful when walking a customer through their UC Integration business requirements.

Regards,

Jason Wolfgang

I am currently deploying teams and have been asked a number of questions 1) any calls reaching the Genesys IVR but needing to leave the CC to an external MS Teams Hunt Group can reach MS Teams via the private SIP trunk as opposed to PSTN 2) can MS Teams back office user groups can be segregated per OU 3)Backoffice Users added to a defined AD Group will be automatically synced into Genesys for SCIM integration or additional configuration is also required on Genesys. 4) Confirm which MS Teams licenses are required for the Agents in order to have access to Backoffice presence visibility - reading the information the following is advised -The Microsoft Teams integration is available from the Genesys AppFoundry. You require a Microsoft Teams license for the integration. Do you then need a licence for each user ?.

and are there any specific instructions anywhere on the Resource Centre ?.

Yes you can!  You can also have multiple teams tenants connected to a single GC org.

Jason,

can you have 1 teams tenant connected to a number of different Genesys Cloud Orgs ?. 

Hello Richard, you may find this FAQ link on the resource center helpful.  It has answers to several of your questions above.  Let us know if you have more questions after time with the FAQ.  This link is also helpful when walking a customer through their UC Integration business requirements.

Regards,

Jason Wolfgang

I am currently deploying teams and have been asked a number of questions 1) any calls reaching the Genesys IVR but needing to leave the CC to an external MS Teams Hunt Group can reach MS Teams via the private SIP trunk as opposed to PSTN 2) can MS Teams back office user groups can be segregated per OU 3)Backoffice Users added to a defined AD Group will be automatically synced into Genesys for SCIM integration or additional configuration is also required on Genesys. 4) Confirm which MS Teams licenses are required for the Agents in order to have access to Backoffice presence visibility - reading the information the following is advised -The Microsoft Teams integration is available from the Genesys AppFoundry. You require a Microsoft Teams license for the integration. Do you then need a licence for each user ?.

Yes.  You can find those setup instructions here.  Just repeat the process for each teams tenant.

and are there any specific instructions anywhere on the Resource Centre ?.

Yes you can!  You can also have multiple teams tenants connected to a single GC org.

Jason,

can you have 1 teams tenant connected to a number of different Genesys Cloud Orgs ?. 

Hello Richard, you may find this FAQ link on the resource center helpful.  It has answers to several of your questions above.  Let us know if you have more questions after time with the FAQ.  This link is also helpful when walking a customer through their UC Integration business requirements.

Regards,

Jason Wolfgang

I am currently deploying teams and have been asked a number of questions 1) any calls reaching the Genesys IVR but needing to leave the CC to an external MS Teams Hunt Group can reach MS Teams via the private SIP trunk as opposed to PSTN 2) can MS Teams back office user groups can be segregated per OU 3)Backoffice Users added to a defined AD Group will be automatically synced into Genesys for SCIM integration or additional configuration is also required on Genesys. 4) Confirm which MS Teams licenses are required for the Agents in order to have access to Backoffice presence visibility - reading the information the following is advised -The Microsoft Teams integration is available from the Genesys AppFoundry. You require a Microsoft Teams license for the integration. Do you then need a licence for each user ?.

and would you need a separate SBC for each Org instance or will 1 SBC cover every org  ?

Yes.  You can find those setup instructions here.  Just repeat the process for each teams tenant.

and are there any specific instructions anywhere on the Resource Centre ?.

Yes you can!  You can also have multiple teams tenants connected to a single GC org.

Jason,

can you have 1 teams tenant connected to a number of different Genesys Cloud Orgs ?. 

Hello Richard, you may find this FAQ link on the resource center helpful.  It has answers to several of your questions above.  Let us know if you have more questions after time with the FAQ.  This link is also helpful when walking a customer through their UC Integration business requirements.

Regards,

Jason Wolfgang

I am currently deploying teams and have been asked a number of questions 1) any calls reaching the Genesys IVR but needing to leave the CC to an external MS Teams Hunt Group can reach MS Teams via the private SIP trunk as opposed to PSTN 2) can MS Teams back office user groups can be segregated per OU 3)Backoffice Users added to a defined AD Group will be automatically synced into Genesys for SCIM integration or additional configuration is also required on Genesys. 4) Confirm which MS Teams licenses are required for the Agents in order to have access to Backoffice presence visibility - reading the information the following is advised -The Microsoft Teams integration is available from the Genesys AppFoundry. You require a Microsoft Teams license for the integration. Do you then need a licence for each user ?.

You have flexibility on the SBC front.  If you can satisfy the the DNS requirements across the teams tenants, you can re-use an SBC for multiple GC orgs.

and would you need a separate SBC for each Org instance or will 1 SBC cover every org  ?

Yes.  You can find those setup instructions here.  Just repeat the process for each teams tenant.

and are there any specific instructions anywhere on the Resource Centre ?.

Yes you can!  You can also have multiple teams tenants connected to a single GC org.

Jason,

can you have 1 teams tenant connected to a number of different Genesys Cloud Orgs ?. 

Hello Richard, you may find this FAQ link on the resource center helpful.  It has answers to several of your questions above.  Let us know if you have more questions after time with the FAQ.  This link is also helpful when walking a customer through their UC Integration business requirements.

Regards,

Jason Wolfgang

I am currently deploying teams and have been asked a number of questions 1) any calls reaching the Genesys IVR but needing to leave the CC to an external MS Teams Hunt Group can reach MS Teams via the private SIP trunk as opposed to PSTN 2) can MS Teams back office user groups can be segregated per OU 3)Backoffice Users added to a defined AD Group will be automatically synced into Genesys for SCIM integration or additional configuration is also required on Genesys. 4) Confirm which MS Teams licenses are required for the Agents in order to have access to Backoffice presence visibility - reading the information the following is advised -The Microsoft Teams integration is available from the Genesys AppFoundry. You require a Microsoft Teams license for the integration. Do you then need a licence for each user ?.

You have flexibility on the SBC front.  If you can satisfy the the DNS requirements across the teams tenants, you can re-use an SBC for multiple GC orgs.

and would you need a separate SBC for each Org instance or will 1 SBC cover every org  ?

Yes.  You can find those setup instructions here.  Just repeat the process for each teams tenant.

and are there any specific instructions anywhere on the Resource Centre ?.

Yes you can!  You can also have multiple teams tenants connected to a single GC org.

Jason,

can you have 1 teams tenant connected to a number of different Genesys Cloud Orgs ?. 

Hello Richard, you may find this FAQ link on the resource center helpful.  It has answers to several of your questions above.  Let us know if you have more questions after time with the FAQ.  This link is also helpful when walking a customer through their UC Integration business requirements.

Regards,

Jason Wolfgang

I am currently deploying teams and have been asked a number of questions 1) any calls reaching the Genesys IVR but needing to leave the CC to an external MS Teams Hunt Group can reach MS Teams via the private SIP trunk as opposed to PSTN 2) can MS Teams back office user groups can be segregated per OU 3)Backoffice Users added to a defined AD Group will be automatically synced into Genesys for SCIM integration or additional configuration is also required on Genesys. 4) Confirm which MS Teams licenses are required for the Agents in order to have access to Backoffice presence visibility - reading the information the following is advised -The Microsoft Teams integration is available from the Genesys AppFoundry. You require a Microsoft Teams license for the integration. Do you then need a licence for each user ?.

and is it possible to connect SIP trunks from one Teams to multiple Orgs ?

You have flexibility on the SBC front.  If you can satisfy the the DNS requirements across the teams tenants, you can re-use an SBC for multiple GC orgs.

and would you need a separate SBC for each Org instance or will 1 SBC cover every org  ?

Yes.  You can find those setup instructions here.  Just repeat the process for each teams tenant.

and are there any specific instructions anywhere on the Resource Centre ?.

Yes you can!  You can also have multiple teams tenants connected to a single GC org.

Jason,

can you have 1 teams tenant connected to a number of different Genesys Cloud Orgs ?. 

Hello Richard, you may find this FAQ link on the resource center helpful.  It has answers to several of your questions above.  Let us know if you have more questions after time with the FAQ.  This link is also helpful when walking a customer through their UC Integration business requirements.

Regards,

Jason Wolfgang

I am currently deploying teams and have been asked a number of questions 1) any calls reaching the Genesys IVR but needing to leave the CC to an external MS Teams Hunt Group can reach MS Teams via the private SIP trunk as opposed to PSTN 2) can MS Teams back office user groups can be segregated per OU 3)Backoffice Users added to a defined AD Group will be automatically synced into Genesys for SCIM integration or additional configuration is also required on Genesys. 4) Confirm which MS Teams licenses are required for the Agents in order to have access to Backoffice presence visibility - reading the information the following is advised -The Microsoft Teams integration is available from the Genesys AppFoundry. You require a Microsoft Teams license for the integration. Do you then need a licence for each user ?.

Yes you can!  You can also have multiple teams tenants connected to a single GC org.

Jason,

can you have 1 teams tenant connected to a number of different Genesys Cloud Orgs ?. 

Hello Richard, you may find this FAQ link on the resource center helpful.  It has answers to several of your questions above.  Let us know if you have more questions after time with the FAQ.  This link is also helpful when walking a customer through their UC Integration business requirements.

Regards,

Jason Wolfgang

I am currently deploying teams and have been asked a number of questions 1) any calls reaching the Genesys IVR but needing to leave the CC to an external MS Teams Hunt Group can reach MS Teams via the private SIP trunk as opposed to PSTN 2) can MS Teams back office user groups can be segregated per OU 3)Backoffice Users added to a defined AD Group will be automatically synced into Genesys for SCIM integration or additional configuration is also required on Genesys. 4) Confirm which MS Teams licenses are required for the Agents in order to have access to Backoffice presence visibility - reading the information the following is advised -The Microsoft Teams integration is available from the Genesys AppFoundry. You require a Microsoft Teams license for the integration. Do you then need a licence for each user ?.

I read the question in the other way: One Teams with multiple orgs? Wie want to set up it in this way (one Azure AD connected to TEST and PROD Genesys Org). Is this possible?

Yes you can!  You can also have multiple teams tenants connected to a single GC org.

Jason,

can you have 1 teams tenant connected to a number of different Genesys Cloud Orgs ?. 

Hello Richard, you may find this FAQ link on the resource center helpful.  It has answers to several of your questions above.  Let us know if you have more questions after time with the FAQ.  This link is also helpful when walking a customer through their UC Integration business requirements.

Regards,

Jason Wolfgang

I am currently deploying teams and have been asked a number of questions 1) any calls reaching the Genesys IVR but needing to leave the CC to an external MS Teams Hunt Group can reach MS Teams via the private SIP trunk as opposed to PSTN 2) can MS Teams back office user groups can be segregated per OU 3)Backoffice Users added to a defined AD Group will be automatically synced into Genesys for SCIM integration or additional configuration is also required on Genesys. 4) Confirm which MS Teams licenses are required for the Agents in order to have access to Backoffice presence visibility - reading the information the following is advised -The Microsoft Teams integration is available from the Genesys AppFoundry. You require a Microsoft Teams license for the integration. Do you then need a licence for each user ?.

Yes, you can do that.  You just want a separate instance of the "Genesys Cloud for Azure" org in your Azure/Teams tenant for each GC org you want to connect.

I read the question in the other way: One Teams with multiple orgs? Wie want to set up it in this way (one Azure AD connected to TEST and PROD Genesys Org). Is this possible?

Yes you can!  You can also have multiple teams tenants connected to a single GC org.

Jason,

can you have 1 teams tenant connected to a number of different Genesys Cloud Orgs ?. 

Hello Richard, you may find this FAQ link on the resource center helpful.  It has answers to several of your questions above.  Let us know if you have more questions after time with the FAQ.  This link is also helpful when walking a customer through their UC Integration business requirements.

Regards,

Jason Wolfgang

I am currently deploying teams and have been asked a number of questions 1) any calls reaching the Genesys IVR but needing to leave the CC to an external MS Teams Hunt Group can reach MS Teams via the private SIP trunk as opposed to PSTN 2) can MS Teams back office user groups can be segregated per OU 3)Backoffice Users added to a defined AD Group will be automatically synced into Genesys for SCIM integration or additional configuration is also required on Genesys. 4) Confirm which MS Teams licenses are required for the Agents in order to have access to Backoffice presence visibility - reading the information the following is advised -The Microsoft Teams integration is available from the Genesys AppFoundry. You require a Microsoft Teams license for the integration. Do you then need a licence for each user ?.

What about the "Genesys Cloud for Teams" app? Will I have in Azure one App for both ORGs, if the ORGs are in the same hosting region?

Yes, you can do that.  You just want a separate instance of the "Genesys Cloud for Azure" org in your Azure/Teams tenant for each GC org you want to connect.

I read the question in the other way: One Teams with multiple orgs? Wie want to set up it in this way (one Azure AD connected to TEST and PROD Genesys Org). Is this possible?

Yes you can!  You can also have multiple teams tenants connected to a single GC org.

Jason,

can you have 1 teams tenant connected to a number of different Genesys Cloud Orgs ?. 

Hello Richard, you may find this FAQ link on the resource center helpful.  It has answers to several of your questions above.  Let us know if you have more questions after time with the FAQ.  This link is also helpful when walking a customer through their UC Integration business requirements.

Regards,

Jason Wolfgang

I am currently deploying teams and have been asked a number of questions 1) any calls reaching the Genesys IVR but needing to leave the CC to an external MS Teams Hunt Group can reach MS Teams via the private SIP trunk as opposed to PSTN 2) can MS Teams back office user groups can be segregated per OU 3)Backoffice Users added to a defined AD Group will be automatically synced into Genesys for SCIM integration or additional configuration is also required on Genesys. 4) Confirm which MS Teams licenses are required for the Agents in order to have access to Backoffice presence visibility - reading the information the following is advised -The Microsoft Teams integration is available from the Genesys AppFoundry. You require a Microsoft Teams license for the integration. Do you then need a licence for each user ?.

Only one instance of this is needed per Azure AD tenant to authorize the presence Graph API calls on the Team's users behalf.  As long as the Teams user authenticating from a GC org is part of the same Teams tenant, it will work.

What about the "Genesys Cloud for Teams" app? Will I have in Azure one App for both ORGs, if the ORGs are in the same hosting region?

Yes, you can do that.  You just want a separate instance of the "Genesys Cloud for Azure" org in your Azure/Teams tenant for each GC org you want to connect.

I read the question in the other way: One Teams with multiple orgs? Wie want to set up it in this way (one Azure AD connected to TEST and PROD Genesys Org). Is this possible?

Yes you can!  You can also have multiple teams tenants connected to a single GC org.

Jason,

can you have 1 teams tenant connected to a number of different Genesys Cloud Orgs ?. 

Hello Richard, you may find this FAQ link on the resource center helpful.  It has answers to several of your questions above.  Let us know if you have more questions after time with the FAQ.  This link is also helpful when walking a customer through their UC Integration business requirements.

Regards,

Jason Wolfgang

I am currently deploying teams and have been asked a number of questions 1) any calls reaching the Genesys IVR but needing to leave the CC to an external MS Teams Hunt Group can reach MS Teams via the private SIP trunk as opposed to PSTN 2) can MS Teams back office user groups can be segregated per OU 3)Backoffice Users added to a defined AD Group will be automatically synced into Genesys for SCIM integration or additional configuration is also required on Genesys. 4) Confirm which MS Teams licenses are required for the Agents in order to have access to Backoffice presence visibility - reading the information the following is advised -The Microsoft Teams integration is available from the Genesys AppFoundry. You require a Microsoft Teams license for the integration. Do you then need a licence for each user ?.

and if we have a number of orgs and one org starts with Teams initially will users in other orgs be able to see Teams users in the Teams Org ?. Is there clear separation between the orgs ?.

Only one instance of this is needed per Azure AD tenant to authorize the presence Graph API calls on the Team's users behalf.  As long as the Teams user authenticating from a GC org is part of the same Teams tenant, it will work.

What about the "Genesys Cloud for Teams" app? Will I have in Azure one App for both ORGs, if the ORGs are in the same hosting region?

Yes, you can do that.  You just want a separate instance of the "Genesys Cloud for Azure" org in your Azure/Teams tenant for each GC org you want to connect.

I read the question in the other way: One Teams with multiple orgs? Wie want to set up it in this way (one Azure AD connected to TEST and PROD Genesys Org). Is this possible?

Yes you can!  You can also have multiple teams tenants connected to a single GC org.

Jason,

can you have 1 teams tenant connected to a number of different Genesys Cloud Orgs ?. 

Hello Richard, you may find this FAQ link on the resource center helpful.  It has answers to several of your questions above.  Let us know if you have more questions after time with the FAQ.  This link is also helpful when walking a customer through their UC Integration business requirements.

Regards,

Jason Wolfgang

I am currently deploying teams and have been asked a number of questions 1) any calls reaching the Genesys IVR but needing to leave the CC to an external MS Teams Hunt Group can reach MS Teams via the private SIP trunk as opposed to PSTN 2) can MS Teams back office user groups can be segregated per OU 3)Backoffice Users added to a defined AD Group will be automatically synced into Genesys for SCIM integration or additional configuration is also required on Genesys. 4) Confirm which MS Teams licenses are required for the Agents in order to have access to Backoffice presence visibility - reading the information the following is advised -The Microsoft Teams integration is available from the Genesys AppFoundry. You require a Microsoft Teams license for the integration. Do you then need a licence for each user ?.